Assistant Community Manager - Willow Tree Grove

Full‑Time Assistant Community Manager Job Details

Location:

Willow Tree Grove
- Bothell, WA 98021

Position Type:
Full Time

Salary Range: $24.00 - $26.00 per hour

Schedule:

Monday
- Friday, 8:00 AM to 5:00 PM

• Over 90% company‑paid medical benefits for employee coverage.
• 100% company‑paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company‑paid life insurance, AD&D and long‑term disability benefits for employee coverage.
• Best‑in‑class voluntary insurance benefits.
• Pre‑tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 30% housing discount consideration.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company‑sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

The Assistant Community Manager is responsible for assisting in the day‑to‑day operations of the assigned community and supporting the Community Manager to ensure optimum performance of the community in areas including leasing and marketing, compliance, accounting, and resident satisfaction. Successful candidates in this role will have tax credit housing experience.

• Assist the Community Manager in all aspects of daily operations for your community.
• Perform assigned accounting tasks including collecting and posting rent, fees, and other payments as well as processing month‑end, move‑ins, move‑outs, and zero receipts in a timely manner. Work effectively with the Accounting Department to resolve accounting issues and errors.
• Keep Yardi and associated resident management software up to date, including rent charges, occupants, lease dates and other data in a timely manner.
• Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, marketing collateral, curb appeal and pricing.
• Successfully engage prospective residents through the company’s lead management software, email and phone calls, appointments, and follow‑up communication. Lease and tour apartment homes, guiding new residents through the application, tax credit and move‑in process.
• Assist with administration of all lease agreements and addendums, renewals, prospect screening processes, and legal notices while ensuring accuracy and compliance.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to de‑escalate and resolve concerns.
• Provide excellent customer service to all residents, prospects, and guests.
• Participate in the success of all resident events, community programming and local/non‑profit programs.
• Assist the Community Manager with compliance requirements of the tax credit program as it relates to the community including monitoring rents, new move‑ins and re‑certifications. Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re‑certifications, and reporting.
• Act as the onsite supervisor in the absence of the Community Manager.
• Submit reporting as directed by the Community Manager, adhering to company deadlines.
• Consistently maintain contact and collaboration with the Community Manager through effective and timely communication. Alert the Community Manager immediately with concerns regarding employees, the community, or the neighborhood/market.
• Understand company operation guidelines, properly document all injuries and incidents, and report them to the Community Manager in a timely manner.
• Maintain a positive relationship with local housing authorities and agencies.
• Assist in the implementation of new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software.
• Follow, support, and enforce company policies and procedures.
• Work collaboratively and respectfully with peers, other team members and departments.
• Continually seek out training opportunities and stay up to date on industry/legal trends and changes.