Service Technician III Aesthetic Medical Device; Bothell,WA

Responsibilities

• Complaint confirmation and failure analysis of systems and accessories returned for service
• Logistical and administrative support of external vendor system repair
• Repair of RF, Laser, and IPL systems and associated accessories
• Run validated final test on repaired systems
• Accurately document service activities and generate service reports
• Perform backup technical phone support for the customer support group
• Adhere to Solta and GMP regulated procedures and processes
• Build/design test fixtures used to service and test systems
• Provide phone technical support for external and internal customers
• Maintain service documentation

• High School Diploma required
• Minimum 2-year degree in electronics, engineering, or equivalent experience
• Minimum 6 years of service or engineering experience, preferably in a medical device/quality-regulated environment
• Ability to read and troubleshoot basic electronic schematics and circuits
• Ability to read mechanical drawings
• Familiarity with Word and Excel
• Ability to assemble tools/products with minimal documentation
• Able to work with limited supervision
• Ability to use oscilloscopes, DVM, calipers, and hand tools
• Ability to troubleshoot and investigate root cause of problems
• Good English verbal/writing/reading skills
• Organized and dependable
• Experience working in an ESD-type environment
• Strong team player; willing to perform a wide range of tasks
• Mentors level 1 and 2 Service Technicians

$27.00–$37.00 per hour base pay; eligible for annual bonus program Medical (incl. prescription drug), Dental, Vision, Flexible Spending Accounts, 401(k) match, 3 weeks paid time off plus paid sick time, tuition reimbursement, parental leave, short-/long-term disability, life insurance, accidental death & dismemberment, 12 paid holidays (incl. floating), referral bonuses, employee discounts