Director, CX Research
Job in
North Bothell Area, Snohomish County, Washington, 98021, USA
Listed on 2026-08-30
Listing for:
Scorpion Therapeutics
Full Time
position Listed on 2026-08-30
Job specializations:
-
Research/Development
AI Business & Operations, AI Evaluation, Research Analyst
Job Description & How to Apply Below
Role responsibilities
- Lead, develop, and mentor the CX Research capability; build a culture of curiosity, rigor, and evidence-based advocacy.
- Hands-on design, execution, and analysis of qualitative research (interviews, usability testing, contextual inquiry, concept testing) and experiments; apply quantitative/statistical analysis to telemetry/behavioral data.
- Mine and analyze telemetry/behavioral usage data (product usage, clickstream, in-app interactions) with qualitative evidence.
- Operationalize AI-enabled research methods and continuous feedback loops (automated workflows, persona-based insight extraction, synthetic data where appropriate) with ethical rigor.
- Evaluate and pilot emerging AI research tools; run quick tests, define adoption/impact metrics.
- Define and own enterprise measurement strategy for AI/solution adoption.
- Partner with cross-functional teams on planning, prioritization, and resourcing for colleague experience investment.
- Collaborate with data/analytics to advance understanding of colleagues’ needs/behaviors; improve experience.
- Monitor trends in human behavior, workplace tech, AI adoption, and expectations; translate insights into recommendations.
- Bachelor’s in a research/human-centered field.
- 8+ years UX/behavioral research; 2+ years leading/managing researchers.
- Experience designing and executing qualitative and quantitative research.
- Advanced degree; 10+ years research (life science/healthcare/reg. preferred).
- 5+ years in leadership; deep UX research expertise + statistics (experimental design, power/significance).
- Experience with AI-driven research tools, continuous discovery/automated workflows, synthetic data/personas.
- Telemetry/behavioral analytics expertise; hands-on use of Python/R and survey/stat tools (e.g., Qualtrics, SPSS).
- Global Performance Plan bonus target 20%; share-based long-term incentives; 401(k) with matching; vacation/holidays/personal days; paid caregiver/parental and medical leave; medical/dental/vision coverage.
Requirements:
Minimal travel.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×