Call Center Representative

Location:

Bothell, United States | Posted on 06/25/2026

Harley Exteriors has served homeowners across Western Washington for over 24 years, providing high‑quality windows, doors, and gutter protection solutions. We’re growing our call center and looking for driven representatives to help convert inbound leads into qualified appointments.

As an Inside Sales / Call Center Representative, you’ll be the voice of Harley Exteriors, speaking with homeowners who have already expressed interest in our services. Your focus is to build rapport, qualify the opportunity, and schedule appointments for our Sales Representatives.

• Make outbound calls to homeowners through warm leads — no cold prospector from scratch.
• Answer inbound calls and provide excellent customer service.
• Educate prospects on Harley’s window, door, and gutter protection solutions in a brief, conversational format.
• Qualify interested homeowners and schedule appointments for our Sales Representatives.
• Meet and exceed daily and weekly KPIs — dials per day, appointments set, demos issued, and quality scores.
• Overcome objections and maintain a positive, high‑energy presence on the phone.

• Base pay of $22/hr + performance bonuses — top performers earning $25–$35/hr+.
• Bi‑weekly and monthly bonus structure based on demos and revenue.
• Additional SPIFF opportunities and cash competitions.
• Full benefits package – Medical, Dental, Vision, 401(k) with 3% match, and PTO.
• Paid training and hands‑on mentorship from experienced call‑center leaders.
• Growth opportunities – advance to Senior Setter, Team Lead, Call Center Manager.
• Supportive, competitive team culture built on accountability and recognition.

• Strong communication skills – clear, confident, and upbeat on the phone.
• Resilient and positive attitude – comfortable with high call volume and handling objections.
• Sales mindset – ability to build rapport, qualify, and set quality appointments.
• Basic computer literacy – comfortable navigating CRMs, dialing systems, and similar platforms.
• Ability to adapt and thrive in a fast‑paced call‑center environment.
• Ability to submit to and pass a background check.
• Outbound call‑center or sales experience preferred (retail or home improvement).

• 4×10 or 5×8 shift options.
• Hours of operation:
  • Monday – Thursday: 8:00 AM – 8:00 PM
  • Friday: 8:00 AM – 7:00 PM
  • Saturday: 8:00 AM – 4:30 PM
• Must be available to work at least one weekend day per week.