Call Center Representative
Job in
North Bothell Area, Snohomish County, Washington, 98021, USA
Listed on 2026-08-21
Listing for:
ScaleHouse Talent
Full Time
position Listed on 2026-08-21
Job specializations:
-
Sales
Inside Sales, Customer Success Management, Sales Development Rep/SDR -
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Bothell, United States | Posted on 07/23/2026
Harley Exteriors has served homeowners across Western Washington for over 24 years, providing high-quality windows, doors, and gutter protection solutions. We’re growing our call center and looking for driven representatives to help convert inbound As an Inside Sales / Call Center Representative
, you’ll be the voice of Harley Exteriors, speaking with homeowners who have already expressed interest in our services. Your focus is to build rapport, qualify the opportunity, and schedule appointments for our
- Make outbound calls to homeowners through warm leads — no cold prospecting from scratch
- Answer inbound calls and provide excellent customer service
- Educate prospects on Harley’s window, door, and gutter protection solutions in a brief, conversational format
- Qualify interested homeowners and schedule appointments for our Sales Representatives
- Meet and exceed daily and weekly KPIs — dials per day, appointments set, demos issued, and quality scores
- Overcome objections and maintain a positive, high-energy presence on the phone
- $22/hr base + performance bonuses — top performers earning $25/hr–$35/hr+ equivalent with incentives
- Bi-weekly and monthly bonus structure based on demos and revenue
- Additional SPIFF opportunities and cash competitions
- Full Benefits Package — Medical, Dental, Vision, 401k with 3% match, and PTO
- Paid training and hands-on mentorship from experienced call center leaders
- Growth opportunities — advance to Senior Setter, Team Lead, Call Center
- Supportive, competitive team culture built on accountability and recognition
- Strong communication skills — clear, confident, and upbeat onthe phone
- Resilient and positive attitude — comfortable with high call volume and handling
- Sales mindset — ability to build rapport, qualify, and set quality appointments
- Basic computer literacy — comfortable navigating CRMs, dialing systems, and
- Ability to adapt and thrive in a fast-paced call center environment
- Ability to submit to and pass a background check
- Outbound call center or sales experience preferred (retail orhome improvement
- 4x10 or 5x8 shift options
- Hours of operation:
- Monday – Thursday: 8:00 AM – 8:00 PM
- Friday: 8:00 AM – 7:00 PM
- Saturday: 8:00 AM – 4:30 PM
- Must be available to work at least one weekend day perweek
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