User Experience Researcher; Bothell, WA

Job Title

User Experience Researcher (Bothell, WA)

As a User Experience Researcher, you will provide advanced strategic guidance on user research methodologies, prioritize medical device product studies, and extract user insights to align with project objectives. In this role you represent the voice of the customer in all phases of consumer product development for Philips Oral Healthcare.

• Extract user and consumer insights, ensure a seamless flow from User Needs to User Requirements to Product Requirements, and develop a systematic approach for all user research challenges to facilitate verification and validation of relevant consumer insights.
• Develop overall user research plans for value proposition and/or product development projects, including formative, iterative, summative, validation, and claim substantiation studies.
• Review and finalize consumer-focused project requirements, including milestones, deliverables, and input for decisions, and perform project decision-making through the application of clear and agreed targets and action standards.
• Engage stakeholders to validate abstract high-level value propositions, ensure alignment with strategic goals and meeting expectations, then collaborate with cross‑functional teams to prioritize requirements based on importance, resources, and potential outcomes.

• 3+ years of research experience with a Bachelor’s degree in User Experience (UX) Design, Information Architecture, User Research, Product Design, Usability Testing or equivalent.
• Emphasis on medical device development, app development, and/or clinical research; GCP and GDP experience is a strong plus.
• Ability to perform comprehensive root cause analysis of moderate customer complaints, identify systemic issues, and devise sustainable solutions or process enhancements to prevent recurrence.
• Must be able to successfully perform the following minimum physical, cognitive and environmental job requirements with or without accommodation.
• Solid research skills from planning to reporting, including survey design and moderation of in‑person qualitative research.

This is an office‑based role. Office‑based teams are expected to work in‑person at least 3 days per week. On‑site roles require full‑time presence in the company's facilities.

The pay range for this position in Washington is $129,000 to $205,000. Actual base pay may vary within the posted range based on experience, business needs, and location. Additional compensation such as an annual incentive bonus, sales commission or long‑term incentives may be offered. Employees participate in Philips Total Rewards benefits, which include generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and additional benefits.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa now or in the future. Company relocation benefits will not be provided for this position. You must reside in or within commuting distance to Bothell, WA.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.