User Experience Researcher; Bothell, WA

Job Title and Location

User Experience Researcher (Bothell, WA)

As a User Experience Researcher, you will be responsible for providing advanced strategic guidance on user research methodologies, prioritizing medical device product studies, and extracting user insights to align with project objectives. In this role, you have the opportunity to represent the voice of the customer in all phases of consumer product development for Philips Oral Healthcare.

• Extract user and consumer insights, ensure a seamless flow from User Needs to User Requirements to Product Requirements, and develop a systematic approach for all user research challenges to facilitate verification and validation of relevant consumer insights.
• Develop the overall user research plans for value proposition and/or product development projects, including formative, iterative, summative, validation, and claim substantiation studies.
• Review and finalize consumer‑focused project requirements, including milestones, deliverables, and input for decisions, and perform project decision‑making through the application of clear and agreed targets and action standards.
• Engage stakeholders to validate abstract high‑level value propositions, ensure alignment with strategic goals and meeting expectations, then collaborate with cross‑functional teams to prioritize requirements based on importance, resources, and potential outcomes.

• 3+ years of research experience with a Bachelor’s degree in User Experience (UX) Design, Information Architecture, User Research, Product Design, Usability Testing, or equivalent.
• Skills include an emphasis on medical device development, app development, and/or clinical research; proficiency in GCP (Good Clinical Practice) and GDP (Good Documentation Practice) is a strong plus.
• Ability to perform comprehensive root cause analysis of moderate customer complaints, identify systemic issues, and devise sustainable solutions or process enhancements to prevent recurrence.
• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• Solid research skills from planning to reporting, including survey design and moderation of in‑person qualitative research.

This is an office‑based role located in Bothell, WA. US work authorization is a precondition of employment, and the company will not consider candidates who require sponsorship for an authorized visa. Company relocation benefits will not be provided. Candidates must reside in or within commuting distance to Bothell, WA.

For our office‑based teams, this means working in‑person at least 3 days per week. This is an office‑based role.

Pay range: $129,000 to $205,000. Compensation may vary within this range based on factors such as knowledge, skills, experience, business needs, and geography. Additional compensation may include an annual incentive bonus, sales commission, or long‑term incentives. Employees are eligible for Philips Total Rewards benefits, including generous PTO, 401(k) with up to 7% match, HSA with company contribution, stock purchase plan, education reimbursement, and more.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.