User Experience Researcher; Bothell, WA

User Experience Researcher (Bothell, WA)

As a User Experience Researcher, you will be responsible for providing advanced strategic guidance on user research methodologies, prioritizing medical device product studies, and extracting user insights to align with project objectives. In this role, you have the opportunity to represent the voice of the customer in all phases of consumer product development for Philips Oral Healthcare.

• Extract user and consumer insights, ensure a seamless flow from User Needs to User Requirements to Product Requirements, and develop a systematic approach for all user research challenges to facilitate verification and validation of relevant consumer insights
• Develop the overall user research plans for value proposition and/or product development projects, including formative, iterative, summative, validation, and claim substantiation studies
• Review and finalize consumer-focused project requirements, including milestones, deliverables, and input for decisions, and perform project decision-making through the application of clear and agreed targets and action standards
• Engage stakeholders to validate abstract high-level value propositions, ensure alignment with strategic goals and meeting expectations, then collaborate with cross-functional teams to prioritize requirements based on importance, resources, and potential outcomes

• You’ve acquired 3+ years of research experience with a Bachelor’s degree in areas such as User Experience (UX) Design, Information Architecture, User Research, Product Design, Usability Testing or equivalent
• Your skills include an emphasis on medical device development, app development, and/or clinical research; with GCP (Good Clinical Practice) and GDP (Good Documentation Practice) a strong plus
• Ability to perform comprehensive root cause analysis of moderate customer complaints, identify systemic issues, and subsequently devise and enact sustainable solutions or process enhancements aimed at preempting recurrence of similar complaints in the future
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You possess solid research skills from planning to reporting, including survey design and the moderation of in-person qualitative research

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role.

The pay range for this position in Washington is $129,000 to $205,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Bothell, WA.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.