Service Technician - Intermediate

Residential Service Technician – Overview

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The technician advises customers and the customer care center on the status of systems and processes inspections, locates and resolves trouble with damaged equipment or wiring, and coordinates with external agencies as needed.

• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help customers fix and understand the protection in their homes.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent

• High school diploma or GED.

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.

• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Standing, stooping, lifting, climbing, crawling.
• Valid driver's license required.

• Full benefits on the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work environments.
• Medical, dental, vision, 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement, employee referral bonuses.
• A culture of coaching, development and career growth opportunities.

The pay range for this role is $21.29-$39.43 per hour (plus commission, where necessary) based on experience and qualifications. Employees accrue up to 120 hours in their first year; the accrual rate increases after the first year. We also offer 6 paid holidays.

ADT is an Equal Employment Opportunity Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.