Service Advisor

Service Advisor North Branch, MN

Tom Kadlec Chevrolet is a fun, fast-paced environment with many opportunities for growth! We are seeking a motivated and customer-focused Service Advisor to join our team full-time.

As a Service Advisor, you will be the trusted link between our customers and our service department. You’ll play a key role in creating a WOW experience by greeting customers, understanding their needs, and ensuring their vehicles are cared for with the highest level of professionalism and attention to detail. This position requires excellent communication skills, a passion for delivering outstanding customer service, and the ability to manage multiple tasks in a fast-paced environment.

The pay range is $36,000-$90,000/year.

At Tom Kadlec Chevrolet, we don’t just provide great service — we create memorable customer experiences from start to finish. Our Service Advisors are dedicated to building trust, providing accurate information, and supporting customers every step of the way.

Monday - Friday 8AM-5PM

• 401(k) with Company Match – Traditional & Roth options
• Generous Paid Time Off – Enjoy vacation days, sick leave, and work-life balance
• Comprehensive Insurance Coverage – Including medical, dental, and vision plans
• Employer-Paid Life Insurance – Protection for you and peace of mind for your loved ones
• Short-Term & Long-Term Disability Coverage – We've got your back when life throws a curveball
• Critical Illness & Accident Insurance – Additional protection when you need it most
• Flexible Spending (FSA) & Health Savings Accounts (HSA) – Tax-advantaged ways to manage health costs
• 24/7 Employee Assistance Program – Confidential support for life’s challenges
• Employee Discounts – Save on vehicles, service, and parts
• Financial Planning Resources
• Supportive, Experienced Management – Work with professionals who care about your success
• Positive Team Culture – Clean, friendly, and collaborative work environment
• Paid, Hands-On Training – Learn and grow with industry-leading training and support
• Competitive Pay Plan – Earn what you're worth with a strong, performance-based pay structure
• Opportunities to Advance – A place to build your career and grow with us
• Closed on Sundays – Dedicated time off for rest and family

• Greet customers within seconds, with a smile, and by using their name.
• Review and discuss vehicle service history to ensure accurate and informed recommendations.
• Conduct thorough walk-around inspections with customers, addressing concerns in real time.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Proactively complete all pre-work assignments the day prior by reviewing upcoming appointments, checking each vehicle for open recalls, and ensuring full preparation for the next day’s schedule.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate for cost of labor and parts.
• Set clear and accurate expectations for vehicle completion by communicating timelines, keeping customers updated, and assisting with transportation options when needed, while balancing customer needs with shop workload.
• Monitor the progress of each vehicle throughout the day, while updating customers every 24 hours or more frequently if required.
• Maintain an organized call log with detailed, up-to-date notes.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

• Present a professional image. Must be well groomed, professionally dressed, and maintain proper hygiene.
• Being honest at all times while creating a smooth, hassle-free, and transparent service experience for each customer.
• Putting people first – dedicated to going beyond service while shaping an experience that leaves every customer feeling valued, understood, and cared for.
• One year Service Advisor experience preferred.
• Commitment to ongoing training and professional development to continually enhance skills and knowledge, with embracing a willingness to continued feedback to apply new learning to improve the customer experience.
• Commitment to delivering the highest quality service, environment, and products.
• Valid driver’s license with a clean driving record.
• Positive, friendly, and professional demeanor.
• Prior customer service experience preferred.
• High level of energy and enthusiasm in daily interactions.
• Desire to build a long-term career within a growing organization.
• Strong personal and professional integrity, with a focus on building trust.
• Ability to close all repair orders accurately and in a timely manner.