Library Assistant; V26

POSITION DESCRIPTION

Position Title:

Library Assistant

Position Number:

Directorate & Branch:
Community & Economic Services

Service:
Library & Information Services

Location:

Any Library Branch

Date Created/Updated 30/4/2021 Updated August 2026

Position Classification:
Band 2

Assist in the provision of a courteous, efficient and effective library service in a branch library.

Reports to:

Position Title Coordinator Library Branches

Reports to:

Position Number P01211

Staff Responsibility:
Nil

Key Internal Relationships:
Library Coordinator Team, Team Leader Librarians, Specialist Librarians, Library Assistants, other relevant

Key External Relationships:
Members of the public

• Provide library circulation service to customers using the automated system with general guidance on a daily basis.
• Sort and shelve library materials quickly and accurately by Dewey Decimal classification and alphabetical order where required.
• Carry out regular shelf checking and tidying and assist in setting up displays.
• Provide information in response to straightforward enquiries from customers; including author, title and subject requests, and programs; and where necessary refer other enquiries to appropriate staff.
• Assist customers with requests for inter-library loan service and buying suggestions.
• Assist with selection of materials for housebound readers where required.
• Assist customers in the use of technology, including but not limited to public access computers, accessing the library catalogue and use of multifunction printers/photocopiers.
• Provide basic troubleshooting assistance and carry out basic maintenance of library technology.
• Handle complaints from customers according to routine procedures and refer to supervisor when necessary.
• Handle cash and EFTPOS transactions, issue change and receipts and assist with counting and balancing of money.
• Provide support with workplace training of new staff and advise supervisor of training needs.
• Participate in library activities and programs.
• Contribute to help Council deliver its sustainability goals.

We act as one organisation responding to the changing needs of our community while protecting and enhancing our World Heritage environment.

We are strategy led, driven by our Community Strategic Plan with clear priorities and focus.

We are service focused we continuously improve service provision and provide excellent customer service.

We collaborate and work together to achieve our outcomes.

We ensure safety and well-being is at the centre of our organisation, operations and culture for our employees, our community and our environment.

We are a socially, environmentally and financially sustainable organisation, living within our means, ensuring best value resource allocation.

These Guidelines complement the Council’s adopted Values of:
Work Together;
Work Safe Home safe;
Service Excellence;
Value for Money;
Trust and Respect; and, Supporting Community.

Ensure compliance with WHS obligations and responsibilities as outlined in Councils policies and procedure and under the relevant WHS legislation. These include but are not limited to implementation of policies, procedures and work practices within your relevant portfolio and provision of sufficient resources to ensure compliance with WHS legislation; ensuring duty of care through keeping updated on relevant WHS and well-being matters within your relevant portfolio;

ensuring incidents, hazards, risks and well-being are understood, minimized and managed effectively in a timely manner within your relevant portfolio including escalation of issues where appropriate; provision of advice, support, equipment and training to your staff members to enable compliance with Councils WHS policies and WHS legislation.

You have the right to cease or direct cessation of unsafe work. In addition, you are required at all times to comply with Councils Asbestos Management Plan and Policy.

This position will be required to communicate with members of the community of all ages and backgrounds, as well as staff at varying levels. This will include providing advice and…