Student Services Specialist

Description

Parker University is the fourth-fastest growing college in Texas and the fastest-growing college in Dallas. We are currently searching for a Student Services Specialist to join our rapidly expanding team. The Specialist will provide a high‑touch, professional experience to prospective and enrolled students, their parents, and the public by assisting in the enrollment lifecycle and supporting students throughout the university experience.

• Provide high‑touch, professional experience to prospective and enrolled students, their parents, and the public by assisting in the enrollment lifecycle to achieve educational goals.
• Provide customer‑facing support to students by responding to inquiries via multiple communication tools and being a welcoming presence.
• Communicate effectively with other administrative departments to provide accurate and comprehensive services related to admissions, records, registration, financial aid, and student accounts.

Job responsibilities include, but are not limited to:

• Greet and communicate with all prospective and current students, and alumni (in person, via phone, or written communication) in a welcoming and friendly manner at all times.
• Provide resources, guidance, and proactive communication needed to create a high‑touch customer experience.
• Address and resolve inquiries and document all necessary information according to department standards.
• Participate in outbound call campaigns to assist students in completing, submitting, and/or receiving documentation related to financial aid, student accounts, and student records, including verification documents, payment plans, 1098‑T, transcripts, and other documents required by the university, Department of Education, Veterans Affairs, and other agencies.
• Guide students on financial literacy and eligibility requirements of enrollment and financial aid.
• Guide students who are considering withdrawal or reduction in the number of courses enrolled on the impact to their financial aid, student bill, and academic standing, and assist them with the procedure if necessary.
• Work independently and collaboratively with peers and trainers to provide excellent customer service and a high level of accuracy for student enrollment records and financial accounts.
• Maintain up‑to‑date knowledge of institutional, federal, and state regulations related to financial aid and higher education; attend appropriate training as assigned.
• Support the Student Relations Manager in developing communication and promotional material for students and others and participate in prospective and current student events.
• Partner with appropriate departments to ensure accurate and timely progression of the prospective student pipeline.
• Maintain a working knowledge of university admission requirements, academic and operational calendars, and university policies.
• Provide back‑up support for other members of the department.
• Perform other reasonable, related duties as assigned.

• High School Diploma or equivalent required; an associate degree is preferred; relevant work experience will be considered.
• Customer service for higher education certification required at hiring or within one year of the hiring date.
• Minimum of 3 years of work experience in a high‑touch customer‑facing role across industries such as higher education, service, retail, or other relevant customer service industries.
• Must be in and maintain good standing with the Department of Education for continued employment.

• Working knowledge of federal and state financial aid programs and business practices, procedures, and regulations as they relate to higher education.
• Excellent customer service skills, including tact, diplomacy, patience, and flexibility, and ability to answer questions by phone, e‑mail, chat, or in person.
• Ability to diffuse emotional situations with students and/or parents.
• Demonstrated capability of explaining complex issues concisely and professionally to students and parents.
• Experience working with sensitive information and confidential records is required to maintain compliance with…