Case Manager

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #;}tr th { background-color: #;}a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #;}tr th { background-color: #;}The Case Manager demonstrates BHcare's commitment to providing compassionate, person-centered, trauma-informed services that promote dignity, recovery, housing stability, and community integration for individuals and families served.

This is a full-time position, 8:30 am to 4:30 pm Monday-Friday 37.5 hours per week.

Housing Assistance and Supportive Housing Services Assist individuals and families in applying for and maintaining housing subsidies and supportive housing programs funded through HUD, DMHAS, DOH, and other funding sources.

Guide applicants through the eligibility and application process, including obtaining required documentation, identification, verifications, and releases of information.

Assess and determine preliminary program eligibility in accordance with HUD, DOH, Coordinated Access Network (CAN), and agency guidelines.

Support clients throughout all phases of housing search and placement, including developing individualized housing search strategies.

Serve as an advocate for clients by working collaboratively with landlords, property managers, realtors, community partners, and service providers.

Negotiate housing opportunities and facilitate successful housing placements.

Conduct regular home visits, office visits, and telephone contacts to monitor housing stability and provide ongoing support.

Assist program participants in transitioning from homelessness to permanent housing and maintaining compliance with lease agreements, program requirements, and individualized service plans.

Participate in internal and community meetings related to homelessness prevention, housing programs, and coordinated service delivery.

Collaborate with community agencies to provide educational presentations, trainings, and informational sessions regarding housing resources.

Program Compliance and Housing Monitoring Complete housing inspections and required program assessments, including:

Housing Quality Standards (HQS) inspections

Acuity Index assessments every six months

Annual reassessments

Rent reasonableness evaluations

Rent recertifications

Household eligibility reviews

Required participant notifications and releases

Maintain compliance with all federal, state, agency, and funding source regulations.

Direct Care and Case Management Develop, implement, and review person-centered treatment and service plans with measurable goals and objectives at least every six months.

Monitor, document, and evaluate client progress toward established goals.

Develop individualized safety plans when clinically indicated.

Provide outreach, crisis intervention, and stabilization services as needed.

Facilitate individual and group educational sessions as assigned.

Promote health and wellness through education and linkages to healthcare and community resources, including HSMR when appropriate.

Provide support, education, and consultation to family members, natural supports, and community stakeholders.

Encourage and motivate clients to pursue goals related to employment, education, community integration, and recovery.

Assist participants in building self-advocacy skills and accessing community-based resources, peer support, and natural supports.

Maintain a minimum of 60% face-to-face direct service contact with clients.

Consult with the Program Manager regarding changes in client needs and appropriate levels of care.

Maintain flexibility to work evenings, weekends, and holidays as needed to meet client and program needs.

Quality Management and Documentation Adhere to agency standards of care and quality improvement initiatives.

Ensure accurate, timely, and comprehensive documentation of all client services and program activities.

Maintain client records in compliance with agency policies, funding requirements, accreditation standards, and regulatory guidelines.

Monitor expiration dates of releases, consents, and required documentation and ensure records remain current.

Communicate and coordinate care with community providers and…