Customer Service/Operations Manager North Brunswick, NJ
Job in
North Brunswick, Middlesex County, New Jersey, 08902, USA
Listed on 2026-07-14
Listing for:
Robert Half
Full Time
position Listed on 2026-07-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Job Title
Benefits:
- Medical
- Dental
- Vision
- 401k
- Paid time off
Responsibilities
- Oversee day-to-day customer service operations and ensure high-quality support delivery
- Manage, coach, and develop a team of customer service representatives
- Implement and improve processes to enhance efficiency and customer experience
- Monitor KPIs, analyze performance metrics, and drive continuous improvement
- Collaborate cross-functionally with sales, logistics, and finance teams
- Resolve escalated customer issues in a timely manner
- Ensure compliance with company policies and operational procedures
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