Revenue Specialist II

Hours:

Monday – Friday; 7am – 3:30pm or 8am – 4:30pm. This position is an on‑site role based in our North Canton, Ohio office. Sponsorship and relocation not available for this position.

The Revenue Specialist II performs advanced billing functions, including generating complex invoices, resolving discrepancies, and ensuring compliance with company policies and contractual terms. This mid-level role supports process improvements, assists with audits, and may mentor junior staff. The Revenue Specialist II works closely with cross‑functional teams to ensure accurate, efficient, and timely billing operations.

• Review billing documentation for accuracy; generate and send invoices to customers; handle more complex or high‑volume billing processes
• Reconcile billing discrepancies and follow up with internal teams or clients
• Maintain billing documentation and records for auditing
• Assist in developing billing procedures and improving processes
• Prepare reports related to billing performance and/or accounts receivable
• Work closely with internal departments to resolve discrepancies
• Identify trends and prevent reoccurring payment issues
• Manage accounts receivable and maintain customer relations
• Support month‑end and year‑end billing tasks

• High school diploma or equivalent
• 2-5 years of experience in billing, customer service, or related fields
• Accurate, with strong attention to detail
• Good knowledge of billing systems and Microsoft Office Suite Applications ("Word, Excel, & Outlook")
• TMW (billing) experience is a plus
• D365 (AR) experience is a plus
• JAS Collections software experience is a plus
• Transportation industry experience is a plus

• Professionalism – adapts to changes in the work environment, reacts well under pressure, confronts difficult situations, and changes approach when necessary to meet business needs
• Customer Service – responds promptly and develops new approaches to meeting customer needs
• Communications – strong interpersonal, verbal/written skills are necessary to perform job at the expected level

• Promote positive work habits including effective and timely communication, teamwork, and respect for co‑workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

Note:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change.