Help Desk Services - Student Worker

The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the Online Help Desk software, and telephone etiquette.

Other duties include dispersing help aids, and assisting help desk staff with projects as needed. The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC. This is a federal work study student worker position.

• Providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
• Assigning level 2 support to the appropriate IT group.
• Assisting users at the Help Desk counter and over the phone.
• Answering phone calls, maintaining documentation racks, keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.
• Upholding the policies and procedures set by SSC.

Help Desk hours:
Monday-Thursday 7:30 a.m. – 9:00 p.m.
Friday 7:30 a.m. – 4:00 p.m.
Saturday 8:00 a.m. – 1:00 p.m.

• Excellent communication and writing skills.
• Enrollment in an ET/IT program or prior IT experience.
• Experience with communication software and applications.
• Ability to work well with people.
• Strong telephone skills.
• Good grades.
• Punctual, able to learn and take direction, general knowledge of the SSC campus.
• Schedule is flexible and up to 20 hours per week.