Warranty Claims Processor

Job Details:

Job Location:

North Canton, OH 44720, Position Type:
Fleet, Travel Percentage:
None, Job Shift: 8hr, Job Category: NA, Position Summary

This position is responsible for accurately creating, filing & managing the Warranty Claims process.

• Generate & Submit Warranty claims daily
• Manage ongoing/pending Warranty claims
• Allocate Packing Slips/Shipping labels & Required Information to Shop Terminals
• Maintain a good working relationship with OEs, Suppliers & Shop Terminals
• Generate Weekly/Monthly Warranty Recovery Reports
• Assist with special projects
• Continuously improve Warranty claims processing procedure
• Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians
• Escalate pending and/or ongoing concerns to Warranty Administrator
• Active cooperation with other essential department members and outside vendors

• High School diploma or equivalent
• Minimum of 2 years of general Warranty experience.
• Excellent Communication skills to strengthen relationships with OEs & Suppliers.
• Exceptional organizational skills; ability to manage workload in a timely manner with minimal supervision.
• Outstanding customer service and follow-up skills.
• Types an average of 40 wpm.
• Knowledgeable of Microsoft Office Suite, particularly Word, Outlook & Excel.
• Prior experience with VMRS codes is preferred.
• Must be dedicated and driven individual.

• Promote positive work habits including effective and timely communication, teamwork, and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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