Client Account Specialist

If you have an energetic, innovative self-starting personality and you want to make good money working at an amazing company, then keep reading!

GBS is a leading information solutions provider, partnering with some of the world's most established brand names as well as smaller forward-thinking organizations. As part of an industry-leading team, you will help empower results for our clients by delivering ground-breaking and effective solutions as America's Productivity Partner. We are a welcoming, smart and talented group of people who care deeply about what we do.

We work hard but laugh harder. We challenge the status quo. We value humility, integrity, and responsibility. We get things done. You'll love it here!

Join the GBS Corp. team. We offer a family-oriented culture; supported by a solid employee-owned enterprise - giving you the best of both worlds.

• Industry Leading Training:
  We are committed to learning and development. We grow leaders!
• Competitive and Comprehensive Benefits:
  Medical, Dental, Vision
• Employer Paid Life and Disability
• Generous Company Paid Retirement Plan
• Cash Profit-Sharing
• Wellness Program
• 9-10 Paid Holidays

The Client Account Specialist (CAS) will work in combination with their dedicated sales team and serve as the hub for the production activity and customer experience to their accounts. This position will work within the sales and support team to provide detailed brand solutions, including marketing solutions which may include print and promotional materials to our clients.

• Gain a thorough understanding of GBS and the Brand Connect business.
• Develop a thorough understanding and the relevance of GBS products and services to the market.
• Complete extensive training in the areas of Project Management, Sourcing, ERP, MyGBS, other 3rd party tech solution sites, Customer Service, and Account Administration.
• Work closely with assigned sales professional/Account Manager on developing additional revenue opportunities within assigned accounts.
• Participate in daily/weekly team huddle sessions to make sure the sales team is up to date on all relevant customer activities and needs.
• Obtain and communicate accurate specifications from customers to suppliers with proper customer approvals, where applicable.
• Assist with managing and maintaining customer activity within assigned accounts. This will include entering orders and releases, inventory analysis and trending, quality control of materials, and initiating and monitoring corrective/preventative actions.
• Assist with customer implementation of GBS products and services.
• Troubleshoot, analyze and deploy the appropriate resolution(s) regarding customer inquiries such as return authorization, tracing/tracking shipments, order status, complaints, inquiries, billing questions/concerns.
• Work with marketing programs to develop timely follow up campaigns to advance opportunities through the sales process.
• Work with sales or management, when required, on any sales activities with prospective GBS customers. Activities would include discovery, analysis, creating specifications, setting up new customers etc.
• Maintain client product files which includes but not limited to samples, proofs, orders.
• Perform and maintain data entry for client accounts.
• Perform procurement and inventory management duties as assigned.
• Responsible for customer relations. Our current net promoter score is 68, and our goal is to maintain and improve this.
• Ability to provide and review client reports.
• Work with Account Executive or Manager, Business Development as team member on major account opportunities.
• Other duties and projects as assigned.

• Bachelor’s degree in business, Marketing, or a related field preferred.
• Strong understanding of business processes and customer‑focused workflows.
• Ability to manage multiple priorities, stay organized, and work effectively in a fast‑paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite and internet‑based tools.
• Strong project management and problem‑solving skills with sound…