Customer Account Specialist

Overview

GBS Corp is a diversified B2B solutions provider specializing in integrated marketing, print, packaging, technology, and healthcare IT services. Established in 1971 and headquartered in North Canton, Ohio, GBS is a 100% employee-owned company with over 50 years of experience across industries such as marketing, healthcare, manufacturing, and professional services. GBS offers a wide range of services, including branded merchandise, managed IT solutions, document management, payment processing, and third-party logistics.

As an ESOP organization, our employee-owners treat every client relationship as a lasting partnership. Through our Year of Giving Initiative (YOGI), we are committed to supporting the communities where we operate.

This is a full-time on-site role for a Customer Account Specialist located in North Canton, OH. The Customer Account Specialist will be responsible for providing exceptional customer service and support to clients, ensuring satisfaction and maintaining strong relationships. Day-to-day tasks include addressing client inquiries, resolving issues, processing orders, and assisting with account management. The role also involves tracking and analyzing customer data to improve processes and offering tailored solutions to meet client needs.

• Proven skills in Customer Satisfaction, Customer Support, and Customer Service
• Strong Communication skills to effectively interact with clients and internal teams
• Analytical Skills to assess customer data, identify trends, and propose solutions
• Ability to manage time effectively and prioritize tasks in a fast-paced environment
• Proficiency in computer and CRM software is preferred
• Previous experience in client relations or account management is a plus
• High school diploma or equivalent required; a college degree is advantageous