Customer Service Representative

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially m curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints.

With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Rynn’s Luggage, a member of the Baggage Airline Guest Services family, is seeking a Customer Service Associate to join our fantastic team! We are the industry leader in luggage replacement for airline customers. With over 35 years of experience, we offer a competitive salary with full-time benefits.

Our hours of operation are 8am-5pm, allowing you to have an optimal work/life balance.

The position requires a results-driven individual capable of interacting with a wide variety of people.

You will contact customers via phone and email to discuss concerns and questions. The position requires social poise, warmth and friendliness while interacting with consumers who require your expertise.

Responsibilities include:

• Ability to learn products and airline regulations of claim processing
• Ability to actively listen and identify customer’s needs
• Ability to problem solve and find resolutions to a variety of customer’s concerns
• Work well in a dynamic environment with other professionals

Qualifications & Skills

• Customer service experience preferred
• Strong communication skills a must
• Ability to work well with others and work as scheduled
• CRM experience a plus
• Computer skills and strong work ethic required

Salary Range
: $13.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.