Front of House Team Member

Job Description:

Team Member

Location:

Chick-fil-A North Canton FSU

Reports To:

Shift Leader / Director

Deliver remarkable hospitality and consistent operational excellence that creates positive guest experiences and reflects Chick‑fil‑A North Canton’s core values — every guest, every time.

To succeed in this role, the Team Member must consistently accomplish the following:

• Achieve 95%+ order accuracy on all guest transactions during assigned shifts
• Maintain a clean, safe, and organized workstation (front or back of house) throughout all shifts
• Consistently receive positive guest feedback or zero guest complaints during assigned hours
• Demonstrate 100% compliance with food safety and sanitation procedures
• Arrive on time and ready to work for 95%+ of scheduled shifts per month
• Support teammates and leaders proactively by anticipating needs and offering assistance
• Complete all assigned training modules and demonstrate role competency within 30 days of hire

• Integrity:
  Always chooses to do the right thing, even when unsupervised
• Efficiency:
  Works quickly without sacrificing quality or accuracy
• Follow-through:
  Completes tasks thoroughly and reliably without reminders
• Flexibility:
  Adapts easily to changes in team, role, or environment
• Attention to Detail:
  Catches mistakes before they reach the guest
• Persistence:
  Keeps going until the job is done right
• High Standards:
  Holds self and teammates to consistent excellence
• Communication:
  Speaks clearly, listens actively, and resolves conflicts with professionalism

Words that describe our team culture:

• Positive – We create joy for guests and each other
• Humble – We put others first and serve with gratitude
• Reliable – We show up on time and follow through
• Teachable – We seek feedback and grow through it
• Team-oriented – We win together by helping each other