Customer Service Representative

Job Description

The Playaway Products Team is hiring two Customer Service Representatives to help support our growing business.

One Full-Time Customer Service Representative.

Primary responsibilities:

• Be the voice of the company as the first line of inbound customer service support through various communication channels including answering phones, managing e‑mail responses and monitoring web chat tool.
• Manage business order needs including order entry, changes, approvals, and tracking.
• Coordinate Playaway sampling initiatives.
• Facilitate customer data updates within the system and other business critical information.
• Support e‑commerce website with customer troubleshooting and internal testing needs.
• Learn and function within our internal Net Suite business system.
• Direct customer outreach for past due invoice followup and documentation.

• Critical thinking and problem solving skills for customer and data troubleshooting that arises.
• Efficiency in computers and technology for internal operating system and website support.
• Proficient in Microsoft Office applications including Word, PowerPoint, Excel and Outlook.
• Ability to learn a new operational system and follow guided instructions.
• Friendly and professional team player with excellent written and verbal communication skills for communicating directly with customers.
• Strong organizational skills with the ability to shift focus in our fast paced environment.
• Comfortable with a bit of self training paired with the ability to quickly reference necessary notes/training info.
• Ability to manage high volume of workloads and to work within an environment with changing priorities.

All your information will be kept confidential according to EEO guidelines.