Front Office Manager

Overview

Join Our Team Embassy Suites Akron Canton Airport! Embassy Suites Akron Canton Airport seeks a top-performing Hotel Front Office Manager, Hotel Front Desk Manager, or Hotel Guest Services Manager.

About Us: Embassy Suites Akron Canton Airport is located off I-77 in North Canton, two miles from Akron-Canton Airport. We are an award-winning, full-service Hilton property with accolades from Hilton, Trip Advisor, and recognition as Hotel of the Year. Nearby destinations include Belden Village Mall and the Pro Football Hall of Fame. We are looking for passionate individuals to join our team, with opportunities for growth.

We are seeking a dedicated and experienced Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager to join our team. As the Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager, you will oversee all front office operations and customer service, ensuring a seamless experience for guests from arrival to departure. You will lead a diverse team of front desk, front office, or guest service agents, fostering a culture of teamwork, accountability, and professionalism.

You will manage reservations, handle guest inquiries and complaints, and coordinate with other departments to ensure smooth operations. This role includes developing and implementing operational strategies that enhance guest satisfaction and front-office efficiency. If you thrive in a fast-paced environment and have a passion for hospitality or customer service, we encourage you to apply and become a vital part of our mission to deliver exceptional guest experiences.

What’s In It for You?

• Comprehensive Benefits:
  Medical, Dental, Vision – Benefits begin Day One
• Financial Perks: 401(k) with Company Match, Same Day Pay, and Flexible Spending Accounts
• Time Off:
  Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts:
  Hotel, Food, and Beverage Savings for Personal Travel
• Professional Growth:
  Online Training Courses
• Additional Support:
  Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More

Key Responsibilities for the Hotel Front Office, Hotel Front Desk, or Hotel Guest Service Manager

• Maintains day-to-day operations of the Front Desk.
• Establishes and maintains appropriate service standards for all Front Office areas.
• Maintains proper cash handling procedures and appropriate over-and-short documentation.
• Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
• Working Front Office Manager covering all short-staffed shifts, including audits.

What We Are Looking For in a Hotel Front Office, Hotel Front Desk, or Hotel Guest Service Manager:

• Strong interpersonal skills and a full understanding of professional business ethics and customer service excellence.
• Excellent oral and written communication skills.
• Excellent organization skills, manages time well, correctly prioritizes, and is flexible.

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for guest and associate satisfaction, market premiums, and ROI. We foster a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Akron, Canton, Ohio. Apply today!