Guest Service Manager

About Us

Join Our Award-Winning Team at Embassy Suites Akron Canton Airport! Located just off I-77 in North Canton, and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We're proud to be an award‑winning, full‑service Hilton property with accolades from Hilton, Trip Advisor, and recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame a few miles away, our location offers both convenience and opportunity.

We're looking for passionate individuals to join our great team, where unlimited growth potential awaits.

Embassy Suites Akron Canton Airport is seeking a dedicated and experienced Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager to oversee all front office operations and customer service, ensuring a seamless experience for guests from the moment they arrive until their departure. The manager will embody the spirit of hospitality and create a welcoming environment, providing excellent customer service that exceeds our guests’ expectations.

The candidate will lead and guide a diverse team of front desk agents, front office agents, or guest service agents, fostering a culture of teamwork, accountability, and professionalism. Responsibilities include managing reservations, handling guest inquiries and complaints, and coordinating with other departments to ensure smooth operations. The role also includes developing and implementing operational strategies that enhance guest satisfaction and optimize front‑office efficiency.

• Comprehensive Benefits:
  Medical, Dental, Vision benefits begin day one.
• Financial Perks: 401(k) with company match, same‑day pay, and flexible spending accounts.
• Time Off:
  Vacation, personal days, and holiday pay.
• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel.
• Professional Growth:
  Online training courses.
• Additional Support:
  Employee assistance program, jury duty leave, bereavement leave, and more.

• Maintain day‑to‑day operations of the front desk.
• Establish and maintain appropriate service standards for all front office areas.
• Maintain proper cash handling procedures and appropriate over and short documentation.
• Adhere to all hotel policies about hiring, disciplinary actions, and required training documentation.
• Work as front office manager covering all short‑staffed shifts, including audits.

• Strong interpersonal skills and a full understanding of professional business ethics and customer service excellence.
• Excellent oral and written communication skills.
• Excellent organization skills, time‑management, correct prioritization, and flexibility.

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for its exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Akron, Canton, Ohio. Apply today!