Area Manager, Management Operations Manager

Job Description

Roto-Rooter has been the trusted name in plumbing, drain cleaning, and water cleanup since 1935. With decades of expertise, we deliver high-quality services to both residential and commercial customers across the nation. As we continue to grow, we are looking for an experienced Regional Manager to lead and elevate operations across Illinois—including Champaign, Rockford, Springfield, and Peoria.

This is a unique opportunity to drive operational excellence, mentor high-performing teams, and make a measurable impact across multiple locations.

• Lead and inspire multiple branch locations within your region, setting the standard for operational excellence.
• Partner with Branch Managers to optimize workflows, improve efficiency, and boost profitability.
• Monitor service quality, ensuring each location consistently delivers Roto-Rooter’s high standards.
• Analyze performance metrics and KPIs, using data to identify opportunities, solve challenges, and drive growth.
• Coach, mentor, and develop branch leadership teams to build strong, accountable, and motivated staff.
• Ensure compliance with safety, labor, and industry regulations across all locations.
• Collaborate with corporate teams—sales, HR, training, and customer service—to align regional execution with company goals.
• Lead recruiting, onboarding, and training initiatives to build scalable, high-performing teams.
• Resolve escalated customer and operational issues quickly and effectively.
• Stay ahead of industry trends, market conditions, and competitor activity to keep your region performing at its best.

• Bachelor’s degree in Business Administration, Operations Management, or related field preferred.
• Proven experience in a multi-location or regional leadership role—home services, plumbing, or related trades preferred.
• Strong leadership skills with the ability to influence and motivate teams across multiple locations.
• Exceptional communication, interpersonal, and organizational skills.
• Data-driven decision-making with experience analyzing financial and operational metrics.
• Proficiency with operational software for scheduling, reporting, and performance tracking.
• Willingness to travel up to 50% across the assigned Illinois region.
• Knowledge of state and local regulations applicable to the home services industry.
• Thrives in a fast-paced, performance-driven environment with strong problem-solving abilities.

• Competitive salary with performance-based incentives
• Comprehensive benefits package including health, dental, and vision insurance
• Opportunity to lead, innovate, and grow within a respected industry leader
• Supportive, team-oriented environment with professional development opportunities

EEO
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We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.