Logistics Brokerage Manager

Position SummaryKAG Logistics is seeking a high-impact Brokerage Manager to help build and scale our HQ based freight brokerage operation. This role serves as a foundational leader responsible for developing people, driving sales execution, and establishing operational discipline to support sustainable growth.

This position is a critical people leadership role and culture builder. The Manager will recruit, coach, and develop brokerage talent while ensuring day-to-day brokerage operations are executed safely, efficiently, and profitably. The ideal candidate thrives in a high-growth environment, brings strong transportation industry experience, and can translate strategic direction into consistent team execution.

Working closely with KAGL’s senior leadership team, Brokerage Manager will help establish North Canton as a scalable brokerage hub by building a high-performing team, reinforcing best practices, and delivering service excellence to customers and carrier partners.

Essential Functions Leadership, Talent & Branch Development Recruit, hire, onboard, and develop brokerage talent to support rapid and sustainable growth of the North Canton office

Coach early-career and mid-level brokers on sales behaviors, operational execution, and professional development

Build a high-performance culture centered on accountability, learning, and continuous improvement

Support career pathing and leadership development within the brokerage team Translate company strategy into clear expectations, workflows, and KPI standards

Sales Execution & Growth Support Drive growth of the brokerage business unit in partnership with senior leadership

Support brokers in cradle-to-grave sales and account management functions including: customer acquisition, carrier sourcing, and account development

Reinforce best practices in prospecting, pipeline management, margin discipline, and customer retention

Ensure consistent CRM usage and activity tracking

Collaborate with Business Development and asset-based transportation teams to identify cross-functional opportunities

Operational Execution & Service Oversee daily brokerage operations across assigned accounts, modes, and regions

Ensure loads are executed according to customer requirements, contracts, and SOPsMonitor service performance, including on-time pickup/delivery, exception management, and service recovery

Serve as escalation point for operational issues, service failures, and customer concerns

Ensure accurate and timely TMS updates to support billing, visibility, and cash flow Promote compliance with safety, regulatory, and company standards

Process & Performance Management Track team performance against KPIs such as volume, margin, service levels, and productivity

Identify process improvement opportunities that enhance efficiency and scalability

Partner with operations, compliance, and finance teams to ensure disciplined execution and cost control

Required5–10+ years of experience in transportation, logistics, or supply chain operations3–5+ years of people leadership, coaching, or team management experience

Strong understanding of truckload and brokerage operations; exposure to bulk/tanker freight preferred

Working knowledge of TMS platforms and brokerage workflows

Strong problem-solving, decision-making, organizational, and communication skills

Preferred

Bachelor’s degree or equivalent experience; degree in Business, Logistics, or related field preferred

Experience in brokerage, 3PL, or asset-light logistics environments

Exposure to bulk, tanker, HAZMAT, or specialized equipment operations

Experience managing high-volume, time-sensitive freight

Financial acumen with ability to manage costs and protect margin

Strong leadership, interpersonal, and customer service skills

Proficiency in MS Office and CRM platforms

Travel

Up to 25% initially

Note:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:
1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
2. Provide constructive guidance to other employees and representatives of third parties.
3. Contribute to providing the highest quality of products and services to customers.#LI-ONSITE#LI-AM1#NDMP
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