Operations Manager, Landscape Maintenance

Position:
Operations Manager, Maintenance

Reports to:
Branch Manager

Classification:
Full-Time Salary Exempt

Position Core Profile:
The Landscape Maintenance Operations Manager is responsible for overseeing the full scope of landscape maintenance operations, ensuring that daily field activities are executed efficiently, safely, and to the highest quality standards. This role plays a critical leadership function, aligning operations with customer expectations, business goals, and safety requirements. The Landscape Maintenance Operations Manager provides direct oversight of crews, supports customer satisfaction initiatives, contributes to financial performance, and fosters a culture of continuous improvement across the branch.

Differentiators:

• Operational Oversight and Efficiency:
  Leads multiple maintenance crews, coordinates workflow, and ensures on-time, high quality job completion. Proven ability to overcome field challenges and remove operational roadblocks.
• Quality and Safety Assurance:
  Maintains a proactive approach to job site safety and equipment care. Promotes a culture of safety through routine audits, coaching, and hands-on leadership.
• Customer Coordination and Satisfaction:
  Collaborates with Account Managers to ensure service quality, resolve issues, and identify enhancement opportunities. Drives customer loyalty through operational excellence.
• Financial and Resource Management:
  Monitors labor and material usage, validates job costing data, and ensures accurate documentation for payroll and billing. Manages snow operations during winter months.
• Strategic Communication and
  
  Collaboration:
  
  Acts as a liaison between crews, Account Managers, and leadership. Identifies opportunities for sales and process improvements through clear, timely communication.
• Talent Acquisition and Development:
  Supports hiring, onboarding, and development of crew leaders and technicians. Conducts regular performance check-ins and drives continuous team improvement.

Accountabilities:

• Daily Operational Coordination:
  Lead Morning Huddles to set expectations and review daily goals with crews;
  Coordinate with Account Managers on job scopes, schedule adjustments, and customer feedback;
  Allocate crews to appropriate jobs and provide field support and direction throughout the day;
  Review job tickets, notes, and schedules for accuracy and efficiency
• Quality and Safety Assurance:
  Conduct regular job site visits to inspect quality and enforce safety standards;
  Ensure proper care and maintenance of company vehicles and equipment;
  Monitor compliance with company safety policies and provide corrective coaching as needed
• Customer Coordination and Satisfaction:
  Support Account Managers in addressing service concerns and customer inquiries;
  Identify and communicate opportunities for enhancement services;
  Serve as an escalation point for field-related customer issues and implement corrective actions
• Financial and Resource Management:
  Approve timesheets and verify daily work logs for payroll accuracy;
  Monitor labor and materials to ensure efficient job execution and cost control
• Strategic Communication and
  
  Collaboration:
  
  Maintain consistent communication with internal teams to align on schedules and expectations;
  Participate in leadership meetings and contribute to branch-level strategic planning;
  Support sales and operational planning through forecasting and issue resolution
• Talent Acquisition and Development:
  Assist in recruiting, interviewing, and onboarding new crew members;
  Provide coaching and support for crew leaders and technicians;
  Conduct weekly 1-on-1 meetings with crew leaders to review performance and set improvement goals
• Preparation and Planning:
  Prepare materials for…