Field Service Tech North Canton

Job Description

Powell Service Division is looking for a highly skilled and motivated Service Technician to join one of the nation’s leading providers of medium and low voltage switch gear. Powell Service Technicians are responsible for ensuring the end-to-end safety, quality and performance of Powell equipment across the US and Canada. This includes performing installations, preventative maintenance, corrective maintenance, and periodic supervision of small crews.

The ideal candidate thinks critically, can work well independently, and is a problem solver. Service technicians serve the west coast, gulf coast south, offshore and east coast service regions. Qualified Service Technicians receive safety and technical training with full office support. Once qualified, Technicians are assigned a company vehicle, standard tooling, testing equipment, a laptop, smart phone, and company expense card.

• Adhere to Powell’s current safety and quality standards
• Complete all site documentation in a timely manner, including weekly time sheets, signed service and repair orders, materials used and report writing
• Provide regular and clear communication regarding work schedule to Field Operations Scheduler and District Service Manager
• Maintain flexible work hours, which will include overtime and periodic weekend support
• Comply with Powell’s standard operating procedures, documentation processes, safety processes and protocols
• Coordinate with Powell Project management, customers, vendors, and labor support in a professional and customer-centric manner
• Able to work in different roles from supporting the Manufacturing Department within house fabrication to overseeing small crews on installation projects
• Switchgear and PCR installations
• DC / AC Switchgear
• Knowledge of Traction Power Systems
• Troubleshooting mechanical repair issues
• Perform performance testing on Powell equipment and components, including insulation testing (megger testing), Ductor, Hi Potential testing, torque tests and mechanical / functional testing
• Perform regular inspections of any issued vehicle or calibrated equipment/tools
• Demonstrate ability to manage tasks, commitments, and deadlines as it pertains to assigned tasks, communications with customers, and internal customers

• The Service Technician must possess a high school diploma, and three or more years’ experience as a shop and/or field electrical technician
• Service Technicians must exhibit knowledge of Electrical Industry manufacturing standards
• Specific standards include sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switch gear
• Specific knowledge of ANSI IEEE device function numbers; ampacities of electrical conductors in switch gear applications; electrical air and surface creepage clearance requirements
• Demonstrate knowledge in the design and manufacture of bus and structural modification projects
• Powell requires all Service Technicians to undergo Factory Certified Technician training and maintain a passing grade
• Experience in writing accurate and complete test reports, project summaries and ability to explain anomalies found on a given project
• Knowledge of basic electrical theory and control circuits (Ohm’s Law; Basic AC and DC theory; contactor and circuit breaker schematics) are a must
• Ability to perform hi‑pot testing and breaker function testing, i.e., testing of over‑current and motor protection relays with current injection; acceptance testing of dielectric apparatus using over‑voltage testing; mechanical and electrical functional testing of circuit breakers and electrical switch gear
• Proficiency with computer skills using Oracle, MS Outlook, Power DB, Word & Excel
• Additional requirements include but are not limited to:
  • Working knowledge of Hi potential, DLRO, Multi‑meter, dial caliper
  • Working knowledge of various hand tools and mechanical adaptability
  • Verbal and written communication skills
  • Proficiency in problem solving is preferred
  • Willing to attend in‑house and outside training
  • Willing to travel up 85% of the year
  • Demonstrate ability to read and interpret plan sets and one‑line diagrams

The Service Technician typically…