Logistics Coordinator; -HR

Position: Logistics Coordinator (10-HR)
Position Summary

This position is responsible for providing tailored logistical solutions to the customer throughout the fuels delivery process.

Essential Functions

* Service the Customers requests and needs and communicate effectively between all relevant parties.

* Manage customer orders process by verifying orders transferred directly into KAGs system through Horizon/TMW and Fuel Quest or by manually creating orders based on the specifics provided by the customer. Send orders to carriers and adjust when necessary.

* Monitor loads through use of internal reporting systems and communication with the carriers and customers to ensure timely delivery of product.

* Proactively identify and reactively facilitate operational solutions to prevent potential problems, including retains, run outs, and accidents to ensure the customer is fueled & operational, safely and efficiently.

* Continually analyze carrier performance, including timeliness of delivery and volume of incidents to determine carrier effectiveness and productivity. Inform manager of issues and concerns related to carrier performance.

* Verify customer inventory levels to prevent run outs and retains.

* Perform detailed analytical reporting to create scorecards measuring on-time percentage, number of incidents, and progress towards expected annual gallons.

* Provide customer service support back-up for other coordinators to reduce the number of call transfers.

* Assist with invoicing and payments to customers and/or carriers when needed.

* Review and improve Logistics processes and procedures