HVAC Service Dispatcher
Listed on 2026-02-21
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Administrative/Clerical
Office Administrator/ Coordinator, Virtual Assistant/ Remote Admin
HVAC Service Dispatcher
Join a Company That Puts People First!
Mitchell Heating and Cooling is a family-owned business that has proudly served the Raleigh-Durham area since 1973. Unlike many HVAC companies, we've had consistent ownership from the very beginning, providing stability and a strong sense of community.
We are growing and expanding our team! Come join a company that values your growth and input as our newest HVAC Service Dispatcher
!
- Family-Owned & Operated: Work for a company that values its team like family.
- Career Growth & Flexibility: Opportunities to expand your skills, take on new challenges, and work with a supportive team.
- Full Benefits Package: Medical insurance, paid vacation, sick time, paid holidays and 401k with company match.
- Job Stability: Over 50 years in business with a stellar reputation! We are expanding our office team.
Position: HVAC Service Dispatcher
Pay: $18.00 - $20.00 per hour, dependent upon experience
Hours: Monday through Friday, 8:00am - 5:00pm, (with some Saturdays possible in peak season)
What You'll Be Doing:- Serve as the first point of contact for customers, handling incoming calls and providing excellent service to both homeowners and commercial clients
- Schedule and dispatch service calls, coordinate maintenance visits, and manage follow-ups
- Maintain accurate customer records and keep our database current
- Log warranties and rebates, and provide customers with timely updates on service lead times
- Use Service Titan daily to manage scheduling and communications
- Work independently and collaborate with the team to ensure smooth operations
- 2 + years of experience as a dispatcher, schedule coordinator, project coordinator, or similar office experience
- Intermediate to Advanced Computer skills
- Microsoft Office software skills
- Data entry skills
- Organizational skills and high attention to detail
- Service Scheduling / Coordinating experience desired
- Knowledge of the HVAC industry is recommended but not required
- High school diploma or general education degree (GED)
If you're looking for a company that invests in your growth, values your expertise, and treats you like family, Mitchell Heating and Cooling is the place for you.
APPLY TODAY!
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