Client Operations Team Member - Elkin, NC

Client Operations Team Member
- Elkin, NC 9a-6p Monday
- Friday

Client Operations Team Member is crucial to the success of the company. With positions ranging from Intake to Order Processing, we believe each employee should be given the opportunity to grow and advance in their career.

Come for a job, stay for a career!

• Creates and maintains patient files with accuracy and efficiency according to departmental procedures and guidelines within deadlines with or without supervision
• Trains intake representatives to reach a minimum upload standard of 135 files per day within 30 days and maintain that standard daily
• Reviews discrepancies in data received and assigns them to the appropriate department
• Verifies patient name, address, and primary insurance in the patient file to prevent documentation, billing, or shipping errors
• Ensures additional documentation items received are uploaded, labeled, and moved to the correct designated location

• Proficient navigation of current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
• Proficient use of Microsoft Outlook applications and how they support operations and customer service.
• Gaining knowledge of wound care products we provide, including categories, properties, coverage and monthly allowable.
• Becoming knowledgeable of all types of required documentation indicating medical necessity.
• Evaluating the patient file for issues or errors and verifying the order is a Service Request or Standard Written Order.
• Resourcing information as it pertains to your experience.
• Understanding Prism's scope of service and the geographic areas we operate within.
• Effectively processing all verified patient orders to ensure industry-leading delivery time.
• Accurately shipping a daily quota of up to 40 orders.
• Providing routine order status notification to referring facilities regarding the patient order.
• Answering the phone quickly (once trained) in a professional and courteous manner and directing calls to the appropriate parties.
• Delivering solution-based service to all patients and clinicians.

• Stable schedule
• Monday-Friday (no weekends)
• Casual work environment
• Close-knit company culture: fun events and contests throughout the year
• Community involvement
• Health benefits available to full-time employees
• Education assistance opportunities available
• Purposeful work: helping people get the medical supplies they need

• Communicate effectively via phone, email, or verbally to patients, clinicians, and other team members.
• Be a team member and assist others with duties as needed.
• Maintain a positive attitude that enhances the organization's reputation and growth.
• Accept ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
• Handle challenging situations in a professional and courteous manner.
• Adhere to all company policies and procedures regarding employment, safety, and compliance; report any concerns of non-compliance to your manager immediately.
• Perform other duties as requested by management and/or COC.

• High School Diploma or equivalent;
  Associate or Bachelor degree preferred.
• Minimum six months in a customer-focused/customer service environment.
• General office skills; typing, filing, and answering phones.
• Ability to handle a fast-paced environment and multitask.
• Working knowledge of Microsoft Office and Microsoft Outlook.
• Good verbal and written communication skills.

EOE Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.