Library Technician III

Library Technician III – Circulation Lead

Franklin County is seeking a dynamic and service-driven Library Technician III – Circulation Lead to help shape the daily experience of patrons at one of our most active public service points. This role is the heartbeat of our circulation operations: guiding staff, streamlining workflows, and ensuring every visitor feels welcomed, supported, and inspired to explore all the library has to offer.

Compensation: $45,211-$47,472

To Be Determined Based on Experience and Qualifications

Franklin County offers a competitive benefit package designed to encourage and support your health, well‑being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short‑term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county‑observed paid holidays per year;

an employee wellness program inclusive of a county‑sponsored gym and an employee assistant program.

For more information about Franklin County benefit options please .

• Provides and oversees circulation activities and related services, such as computer assistance, reader’s advisory, and reference, at the Central Library.
• Serves as the primary customer service representative for the Central Library and responds to all customer complaints and concerns, referring to Library Administration if needed.
• Coordinates part‑time staff and scheduling to assure staff coverage of operating hours seeking assistance from Library Administration as needed.
• Provides administrative financial support to the Library Administration Team including, but not limited to, accounts payable documentation, deposit preparation, and records retention.
• Organizes training in new practices and procedures, as directed by administration, for part‑time staff. Makes suggestions to Library Administration on where additional training for customer service staff is needed.
• Coordinates branch collection maintenance in collaboration with the Management Team. Creates and implements a plan for merchandising the collection through displays in the main branch.
• Assists the Management Team with support and delivery of programs and services as needed.
• Supports facility maintenance by completing regular building assessments and effectively sharing information with library administration on issues that should be addressed.
• Acts as primary safety officer for the Library Department, which requires sharing information with Library Administration and the Library Supervisory Team. Trains Central Library staff on building specific safety procedures and reports safety issues to Library Administration and Risk Management if necessary.
• Performs related tasks as required.

• General knowledge of library procedures, methods, materials, and practices.
• General knowledge of computers, audio‑visual equipment, and other equipment in the library.
• Working knowledge of the circulation, readers’ advisory, and basic library procedures; working knowledge of books and authors.
• Some knowledge of the theory and objectives of a public library system.
• Ability to work independently and to develop and implement a schedule of program operations.
• Ability to establish and maintain effective working relationships with citizens of all ages.
• Ability to learn automated system, cataloging and other library procedures and implement procedures with a minimum of errors.

Bachelor’s degree or experience in library work and/or supervisory experience is required or an equivalent combination of training and experience. Master’s degree in library science from an accredited ALA Library school is preferred.

• Must be able to physically perform the basic life operational functions of climbing, stooping, kneeling, crouching, standing, walking, reaching, grasping, fingering, talking, lifting, bending, pushing, pulling, hearing, and repetitive motions.
• Must be able to perform medium work exerting up to 25 pounds of force occasionally; up to 10 pounds of force frequently; and/or a negligible amount of force constantly to move objects.
• Must possess the visual acuity to maintain records, match books with cards, read book spines, count monies, and operate a minicomputer.

• Must possess a valid North Carolina driver’s license upon hire.