Service Coordinator

Job Summary

The Service Coordinator I is responsible for coordinating service solutions that result in the work assignments for Service Technicians and solutions for our customers. This role also manages a variety of office and service administration procedures.

• Answer phones and email communications, providing the appropriate support and direction on customer inquiries and needs. Return calls to various parties promptly.
• Accurately prepare service orders by creating service call entries in the appropriate system of record, working closely with management and service technicians to ensure an efficient, accurate, and timely process.
• Invoice service work and planned maintenance work accurately and timely; post vendor invoices for Accounts Payable.
• Schedule and dispatch service calls effectively.
• Order parts as needed for service work and maintain records related to parts orders.
• Process customer credit card payments in a timely manner, ensuring records are secure and filed appropriately.
• Review sales and service leads and coordinate the delegation of leads to the proper person.
• Conduct miscellaneous warehouse-related duties, as assigned.
• Perform other office-related duties as assigned by the Division Vice President and/or Operations Manager.
• Other duties may be added at any time with or without notice.

• Instills Trust
• Communicates Effectively
• Demonstrates Customer Focus
• Takes Initiative
• Makes Quality Decisions
• Drives Growth
• Ensures Accountability
• Drives Results

• Ability to effectively use basic Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of administration workflows related to work orders and invoicing.
• Excellent communication and customer service skills.
• Strong organizational skills.
• Professional interaction with internal and external customers.
• Ability to work in a fast-paced environment.

• This position has no supervisory responsibilities.

• In office environment.
• May include warehouse environment, as assigned.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

• This job requires no planned business travel.
• For some locations, quarterly visits to customer sites will be highly encouraged.

• High School diploma or equivalent is required.
• 1 to 3 years of experience in a similar role is preferred.

Dura Serv is an equal‑opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO policy applies to all aspects of the relationship between Dura Serv and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.