Utility Billing Specialist

Utility Billing Specialist

Wilson County Government offers a salary range of $37,824.00 to $63,924.00 annually for this position. The job is located at 2201 Miller Rd, South Wilson, NC and is a full-time role. The department is WATER and the job number is 01169. The position is non-exempt.

The job description for the Utility Billing Specialist in the Utilities Department is as follows:

Performs intermediate technical and administrative support work receiving, processing, recording and accounting for utility revenues, processing customer service requests and billings, preparing and maintaining computerized records system, preparing and maintaining files and records, does related work as required. Work is performed under the limited supervision of the Water System Director.

Specific duties and responsibilities include:

• Assists customers with utility bill questions; responds to routine inquiries and/or complaints; makes adjustments where appropriate.
• Receives, receipts and posts payments received at the counter and through the mail; sets up utility accounts; prepares customer accounts for meter readings; prepares file folders and files utility customer information.
• Enters meter readings and other data into computer system; analyzes meter readings for accuracy.
• Prepares and mails utility bills; maintains information for service changes and requests.
• Counts and balances cash drawer; prepares records and deposit information.
• Performs various office assistance tasks as required; types correspondence; assists with processing certified letters or mailings; prepares and maintains files; prepares and disseminates various reports.
• Receives and processes incoming and outgoing mail. Reviews, sorts and stuffs bills to ensure proper mailing. Orders and maintains inventory of office supplies. Performs other related work as required.

Minimum education and experience required includes a high school diploma or GED and minimal experience in customer service, collections or billing operations involving heavy public contact, or equivalent combination of education and experience.

The position requires various skills and abilities including physical requirements, data conception, interpersonal communication, language ability, intelligence, verbal aptitude, numerical aptitude, form/spatial aptitude, motor coordination, manual dexterity, color discrimination, interpersonal temperament, and physical communication.

Last revised on 12/30/2014.