Financial Aid Intake and Processing Specialist

Open Position

Provide customer assistance and backup processing to the Financial Aid and Veterans Affairs Department. Must be detail-oriented, have great organizational skills, possess the ability to work in a fast-paced environment, work well under pressure, and provide excellent customer service.

• Greet and assist students by answering questions and referring students to appropriate resources.
• Assist with receiving, verifying, processing, and administering federal student aid applications via electronic data processing, processing initial applications, renewal applications, corrections, payments, and reporting.
• Receive, interpret, and implement policies, rules, procedures, and regulations pertaining to the administration of federal, state, and local financial aid programs.
• Assist students in completing admissions and financial aid steps and handle other matters in a confidential and customer service-oriented manner.
• Assist directors and specialists with a variety of duties including, but not limited to, enrollment status, student file completion and verification, office and phone coverage, scholarship processing, and student volume management.
• Knowledge of Federal Educational Rights and Privacy Acts (FERPA) rules and regulations.
• Assist with processing financial aid applications utilizing U.S. Department of Education's required software in addition to the State software to process student applications.
• Assist with performing adjustments and reconciling student financial aid accounts.
• Attend state and federal financial aid meetings to secure current information and training on regulations and procedures.
• Counsel students and parents on programs, policies, and procedures.
• Produce a variety of institutional documents (letters, reports, student publications, and flyers, etc.).
• Input and maintain student files and records using College information systems.
• Order and maintain office supplies, process requisitions and payment of bills, and process incoming and outgoing mail.
• Stay informed of departmental, divisional, and College procedures.
• Assist with events such as Open House, registration, financial aid presentations, and graduation.
• Perform other duties, responsibilities, or special projects as assigned by the immediate supervisor or the Vice President for Student Affairs.
• Evening and weekend work hours will vary depending on College needs, registration, and special events.

• High school diploma or GED required.
• Associate degree in business, accounting, or related field preferred

• One year of experience in a business, financial aid, or educational setting preferred.
• Must be detail-oriented, possess ability to work in a fast-paced environment, work well under pressure, and have great organizational skills.
• Experience in a community college setting preferred.

• Generally, works in a traditional climate-controlled office environment and requires the ability to sit for extended periods.
• Some walking, standing, and bending required, and the ability to lift and maneuver items weighing up to 15 pounds.
• Work environment can be stressful at times in dealing with a wide variety of challenges and deadlines.
• In addition to regular office hours, position sometimes requires overtime and/or evening hours.