Museum Operations Coordinator

Position Summary

Location:

On-site in Cullowhee, NC. This role is subject to the State of North Carolina Human Resources Act (SHRA). The primary purpose is to coordinate administrative, operational, communication, and visitor-facing support for the Mountain Heritage Center.

Key responsibilities include:

• Preparing museum correspondence and other communications.
• Supporting the Center’s website and social media platforms.
• Interacting with students, faculty, staff, the public, vendors, and outside contractors.
• Coordinating employment, orientation, scheduling, timesheet reporting, and selected project work of student workers and interns.
• Tracking multiple schedules for staff, events, special programs, and overall workflow.
• Introducing visitors to the museum and providing orientation information about MHC programs and exhibits.
• Preparing budgets, contracts, purchasing documents, and work orders; tracking expenditures from state and non-state funds; maintaining paper records and electronic databases; producing reports on visitation, programming, student and community engagement, and operational information; ensuring compliance with MHC, WCU, state, and federal policies and regulations regarding records, privacy, and sensitive materials.

• Knowledge of administrative office practices, records management procedures, budgeting support functions, and the use of computer applications, office equipment, and digital communication tools to support daily operations.
• Ability to communicate effectively with diverse internal and external audiences through written, verbal, electronic, and in-person communication, including public contact, visitor assistance, and program-related outreach.
• Ability to organize work, manage multiple schedules and priorities, exercise initiative, maintain attention to detail, and work collaboratively with staff, students, interns, volunteers, vendors, and campus or community partners.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Anticipated Hiring Range: $39,784.

Position Type:
Permanent Full-Time.

Number of Hours per Week: 40.

Number of Months per Year: 12.

Salary Band Range: $33,540 – $54,455.

Salary Grade: 59.

Final candidates are subject to criminal and sex offender background checks. Some vacancies also require credit or motor vehicle checks. Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit (Use the "Apply for this Job" box below). Proper documentation of identity and employability are required at the time of employment.

All new employees are required to have listed credentials and degrees verified within 30 days of employment. Employees who will be teaching must provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, political affiliation, National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina.

Persons with disabilities requiring accommodations in the application and interview process please call  or email .

Employees of WCU receive a comprehensive benefits package that includes dental, vision, health insurance, retirement plan contributions, optional disability plans, tuition waivers for up to three courses per academic year, group exercise classes multiple times per week, a discounted campus recreation center membership, free vaccine and booster shots, pretax flexible spending accounts, paid holidays, paid community service leave, and paid parental leave after one year of continuous service.

• Cover Letter/Letter of Application
• Resume
• List of references

• DD-214
• NGB 23A (RPAS)
• DD256 or NGB
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