EMS Billing & Insurance Specialist

Job Title

An employee in this position performs a variety of clerical and technical work of an accounting nature in the Emergency Services Administration (Division) of Harnett County Emergency Services (Department). This includes: entering and processing information for billing and collections; using computerized data entry equipment to prepare bills for invoicing clients and insurance; entering ambulance call report data into computer files; sending and filing invoices;

typing; and maintaining files of a variety of records, reports, documents, and correspondence. Hiring Salary: $44,604.00

Essential functions of the position:

• Answers telephone and receives inquiries; provides information based upon detailed knowledge of Department operations; or refers caller to proper official.
• Utilizes computerized data entry equipment and various word processing, spreadsheet, database and/or file maintenance programs; enters, stores, and/or retrieves information as requested or otherwise necessary; compiles and/or manipulates data from various sources to prepare a variety of statistical and narrative reports and other documentation; prints, electronically transmits, submits, copies, and/or files reports and records according to established procedure or as requested;
  
  and prepares backup copies of computer files in accordance with established procedures.
• Composes and/or types a variety of correspondence, reports, meeting notes, lists, labels, forms, etc. from typed or handwritten copy.
• Produces photocopies of correspondence, records, reports, and other documents; sorts and distributes or files copies as appropriate; establishes and maintains a variety of tangible files, filing, retrieving and/or discarding material as requested or as otherwise necessary.
• Serves as backup for the Transportation Coordinator as needed for coverage.
• Picks up mail; takes mail out; opens mail; scans and records date; and puts into Laserfiche.
• Deposits checks; processes credit card payments including those made by phone.
• Receives and processes ambulance call records; processes wheel chair claims; enters data into computer files; generates invoices; mails to clients, private insurance carriers, and/or Medicare and Medicaid, as appropriate.
• Prepares correspondence or places telephone calls to patients or insurance carriers to verify or obtain information; inquires about payments or discrepancies in bills, etc.; processes payments; and processes payment refunds, as appropriate.
• Establishes and maintains accounts for Department; records business transactions concerning patient billing and insurance receipts in computer files, journals, ledgers, and on special forms; posts revenues to proper patient accounts; balances cash and ambulance call reports to prepare transaction reports; balances and reconciles receipts; and closes out accounts at end of months and fiscal year.
• Handles bankruptcy notices for bills.
• Pulls bank ACHs and reconciles payments in billing software.
• Attends seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in emergency services billing and collection program administration.
• Handles confidential and sensitive information in an appropriate manner.
• Works in Emergency Operations Center during activations.
• Assists supervisor with other office tasks.

Performs other related duties as assigned.

Minimum requirements to perform work:

• High school diploma;
• Two (2) years of secretarial/clerical work experience including bookkeeping and preferably with some experience in medical billing and collections;
• Or equivalent education and/or experience; and
• Possession of a valid North Carolina driver's license.

Knowledge, skills, and abilities:

• Knowledge of the organization, operation, programs, and policies of the Department.
• Knowledge of billing and collection policies and procedures.
• Knowledge of safety and housekeeping standards.
• Knowledge of established bookkeeping and accounting principles and techniques regarding governmental accounting transactions.
• Knowledge of modern office practices and procedures.
• Knowledge of spelling, punctuation, format and grammar.
• Knowledge of basic medical terminology.
• Skill in using computers and common office machines.
• Skill in using Department software including word processing, spreadsheet and file maintenance programs.
• Skill in typing accurately at an average rate of speed.
• Ability to analyze and record information.
• Ability to balance figures.
• Ability to operate a two-way radio.
• Ability to make minor administrative decisions in accordance with laws, ordinances, regulations, and Department policies and procedures as related to job duties.
• Ability to maintain a variety of complex clerical records and to compile data from such records.
• Ability to exercise considerable tact and courtesy in frequent contact with insurance carriers, medical professionals, patients, and the general public.
• Ability to establish and maintain…