Data Entry Specialist

Data Entry Specialist in Pembroke, NC Job Summary

We are seeking a detail-oriented, collaborative Temporary Data Entry Specialist to support day-to-day administrative and operational data management in Pembroke. This role is responsible for tracking and entering customer complaints, service orders, and grant-related invoices across core business systems while maintaining high standards of data accuracy, organization, and internal communication.

• Enter, update, and maintain customer complaint records, service orders, and grant-related invoice data in Salesforce and the NISC platform.
• Review records for accuracy, completeness, and consistency, and correct or elevate discrepancies as needed.
• Track incoming items and maintain organized digital records to support operational visibility and reporting.
• Generate routine and ad hoc reports for management and internal teams based on entered and tracked data.
• Coordinate with team members across departments to confirm information and ensure consistent record-keeping.
• Communicate clearly with coworkers, supervisors, and leadership regarding data issues, missing information, and status updates.
• Support data integrity by following established processes, maintaining confidentiality, and performing basic quality checks.
• Assist with related administrative tasks and special projects assigned during the temporary assignment.

• High school diploma or equivalent required.
• Previous data entry, administrative support, customer service, or records management experience preferred.
• Strong attention to detail, organization, and accuracy in data handling
• Strong written and verbal communication skills
• Ability to work effectively in a team-oriented environment while managing multiple tasks and deadlines
• Proficiency in Microsoft Excel & Microsoft Word.
• Ability to learn internal systems quickly; experience with CRM, database, or utility platforms is helpful.
• Desire to be proactive and create a positive experience for others
• Experience using Salesforce, NISC, or similar business systems preferred.
• Precision and consistency when entering and validating information
• Dependability and follow-through in a deadline-driven environment
• Professional communication across teams and leadership levels
• Comfort working with spreadsheets, reports, and system-based records
• Willingness to support shared team goals during a time-limited assignment
• Submit to Drug Screen and Background Search