Office Assistant

Office Assistant

Express is seeking a friendly, organized, dependable, and customer-focused Office Assistant to coordinate between technicians and clients, schedule service calls, and provide timely updates regarding technician ETAs and appointments. The ideal candidate communicates clearly, stays organized in a fast-paced environment, handles changing schedules with professionalism, and enjoys providing excellent customer service. Experience in the construction industry or working with contractors, technicians, or service-based businesses is highly preferred.

Responsibilities

• Coordinate daily schedules and service appointments with technicians and clients.
• Communicate technician ETAs and service updates to clients.
• Respond to customer questions and provide excellent customer service.
• Maintain accurate schedules, work orders, and customer information.
• Communicate effectively with field technicians to ensure appointments run smoothly.
• Follow up with clients regarding scheduling, service status, and completion.
• Handle phone calls, emails, and general office duties.
• Resolve scheduling or customer concerns professionally and efficiently.
• Perform other administrative duties as assigned.

Requirements

• High school diploma or equivalent.
• 1+ year's of previous office, scheduling, dispatch, or customer service experience preferred.
• Construction industry experience or knowledge highly preferred.
• Strong communication, organizational, and multitasking skills.
• Comfortable communicating with customers and field technicians.
• Proficient with computers, email, and basic office software.
• Professional, dependable, and customer-service oriented.

Compensation and Benefits

• Weekly Pay
• Direct Deposit
• Medical and Visual Plan
• 401(k) plan Short-Term Disability, Life, and Prescription Drug Reimbursement
• Referral Bonuses