Front Office Supervisor - Western Region

JOB SUMMARY

JOB SUMMARY:

The Front Office Supervisor will manage the daily functions and staffing needs of the front office in the assigned clinical department. "Western Region" refers to MAHEC Clinical locations in Cullowhee, Franklin, and Brevard.

• Leads the front office functions of the business office and makes recommendations for changes to enhance efficiency and work flow.
• Coordinates front desk daily operations and staff work flows, shifting as necessary to meet increased demand.
• Works closely with the scheduling supervisor in coordinating orientation for all new front office staff, residents, medical students, providers and clinical staff to scheduling/business office operations.
• Coordinates completion of special projects by the front desk staff.
• Orients new front desk staff to policies, procedures, and processes.
• Responds to front office staff employee relations concerns, consulting with Business Office Manager.
• Coordinates cross-training of front desk job functions to maximize staff efficiency, including the development and maintenance of a cross training plan.
• Leads front desk staff in team and individual meetings on a routine basis.
• Ability to perform all front desk functions including check in/check out, scheduling, payment posting, daily deposits, eligibility verification and appointment reconciliation.
• Sets the standard of excellent customer service for all front desk staff.
• Communicates routinely with Business Office Manager and Scheduling Supervisor to ensure business office operational success.
• Evaluates processes and make recommendations to maximize efficient patient flow.
• Monitors/sign off on all payment batches and change funds for front desk employees.
• Serves as liaison between business office and Centralized Billing Department for purposes of developing appropriate processes to support patient billing functions.
• Orders and maintains inventory control of all front office business supplies.
• Orients new residents and medical students to front office policies and procedures.

• Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.
• Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
• Health Care Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
• Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being…