Administrative Assistant Continuing Education and Workforce Development

The incumbent is responsible for providing basic clerical and office support for the faculty/staff of Continuing Education and Workforce Development.

The Administrative Assistant reports to the Director of Service Industries.

The incumbent has the following duties and responsibilities:

• Greeting students, visitors, employees, and peers with a pleasant, professional disposition
• Handling customer questions and problems in a timely, courteous manner.
• Handling all correspondence (oral, written, or electronic) with confidentiality.
• Performing basic clerical tasks via photocopier, fax machine, shredder, etc.
• Sorting and routing incoming/outgoing mail and correspondence.
• Receiving, screening, and placing telephone calls using proper etiquette.
• Ordering materials and supplies following prescribed procedures.
• Establishing and maintaining paper and electronic files.
• Arranging for meetings and conferences with staff and the general public.
• Preparing memos, letters, and other forms of correspondence as directed using Microsoft Office Suite;
  Creating, editing, and proofing a variety of documents accurately.
• Preparing minutes of meetings, agendas, lists, etc. from rough copy or dictation.
• Prepare payroll, contracts, metric reports as directed using Microsoft Office Suite.
• Preparing and sorting documents for data entry.
• Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
• Resolving discrepancies in information and obtaining further information for incomplete documents.
• Effectively utilize Registration Management System (Colleague).
• Stay current with program admission requirements
• Represents programs at functions in absence of faculty
• Communicating the manager’s instructions to various individuals accurately.
• Furnishing or obtaining information from/for the manager with other managers accurately.
• Operating and transcribing voice messages from answering machines and similar voice mail devices.
• Participating in community college sponsored or endorsed professional/personal development activities as requested while Promoting Robeson Community College with local, state, regional, and national citizenry.
• Pursuing professional development course, seminars, workshops, and institutes designed to enrich and/or enhance the quality of secretarial support provided to the office and staff.
• Providing facilities scheduling and management support as requested.
• Familiar with social media (Facebook, Twitter)
• Assist with registering evening classes as needed.
• Participating in staff meetings called to expedite the business of the college.
• All other duties as assigned

The incumbent must meet the following minimum qualifications:

A minimum of an Associate Degree in Office System Technology, Information Systems Technology, Business Administration or the equivalent from a regionally accredited institution.

Work experience should include a minimum of five (5) years of administrative work experience.

The percentage range listed below is used to qualify the physical demands of the job: 0% Never, 1-33% Occasional, 34-66% Frequent, 67-100% Continuous

The job requires a full range of body motion that includes:

• Standing/Walking
  - Frequent
• Lifting/Handling
  - Continuous
• Carrying
  - Occasional
• Push/Pull
  - Occasional
• Kneeling/Crouching
  - Frequent
• Reaching
  - Frequent