Booking Desk Agent & Slip Management Coordinator- Pirates Cove Marina & Pavilion, LLC.

Booking Desk Agent & Slip Management Coordinator Position Type:
Full-Time (On-Site, Desk Position)
Pay Rate: $17.00 – $20.00 / hour Benefits:
Optional Retirement Plan (Includes PTO)

Schedule:

5 days/week (Weekend availability required)
Off-Season: ~35 hours/week (Standard shift: 9:00 AM – 5:00 PM; may occasionally require an 8:00 AM start once a week)
In-Season / Summer: 40+ hours/week (Summer shift: 10:00 AM – 7:00 PM)

Reports To:

Marina Manager & Co-Operations Manager

Position Overview Pirate’s Cove Marina is seeking a flexible, team-oriented, and customer-focused Booking Agent & Slip Management Coordinator. This multi-faceted desk role combines charter booking operations with marina slip reservations. You will serve as a central communication hub connecting charter guests, boat captains, dock staff, and slip renters. The ideal candidate thrives in a collaborative team environment and maintains an open-minded,  all hands-on deck  attitude—ready to assist with various store tasks like checking out customers or keeping things tidy whenever needed.

Key Responsibilities Charter Booking & Captain Coordination Serve as the main contact for incoming phone calls, emails, and text inquiries using our unified communication platform.

Educate prospective guests on charter options, help them select and book the right trip, and process payments from charter guests.

Maintain daily communication with captains regarding scheduled trips, departure times, documentation, and specific boat needs.

Act as the direct link between captains, dockhands, and fish cleaners to ensure smooth arrival and operational support.

Track and maintain up-to-date captain documentation, including USCG licenses, credentials, and insurance certificates.

Format and post quick daily fishing updates/reports to our website and partner channels.

Slip Management & Reservation Coordination Manage short-term, seasonal, and tournament reservations for our 195-slip marina (directly coordinating 50–100+ managed slips).Communicate closely with slip owners regarding rental availability, intake, and scheduling.

Process reservations, collect payments, and manage check-in/check-out procedures for short-term and seasonal renters.

Learn marina layout and pricing structures to accurately assign slips in close coordination with the Marina Manager.

Maintain regular reporting to the Marina Manager on slip inventory, dock availability, and owner preferences.

Qualifications & Requirements

Experience:

Prior hospitality or customer service experience is strongly preferred.

Teamwork & Attitude:
Strong team player who communicates well with co-workers, management, captains, and customers. Must be open-minded and willing to jump in on various store or office tasks.

Comfort at the Desk:
Must be comfortable manning a front desk for full shifts.

Tech-Savvy:
Solid typing skills and comfortable using computer software.

Experience with Microsoft Office required; familiarity with Canva, Dockwa, Smarter Charters, or Helpwise is a bonus, though we are happy to train a quick learner.

Communication & Organization:
Excellent phone etiquette and written communication skills with strong attention to detail regarding documentation and scheduling.