Service Advisor

Job Title

Meets and greets customers in a timely manner and begins to build a relationship with the customer by obtaining their vehicle information.

Collects the customers vehicle issues accurately and clearly on the repair order.

Adviser will refer to service history, complete a walk around to inspect vehicle, and recommend additional services to the customer.

Advise customers on preventative maintenance of their vehicle and value of maintaining the vehicles in accordance to manufacturers specifications.

Provide a complete and accurate written and electronic cost estimate for labor and parts.

Contact customers regarding any changes that may be made during the repair process to the estimate or time frame promised.

Review every repair order before contacting the customer to make sure work is completed, and authorization is noted.

Closes repair orders in a timely manner.

Explains the work performed on customers vehicle and all charges to the customer.

Implements a quality control process to eliminate comebacks.

Maintains high customer satisfaction standards.