Experienced Service Advisor

Job Responsibilities:

Schedule appointments with customers

Meet and greet customers at their vehicle

Utilize the e-Advisor tool on every vehicle

Perform proper walkarounds per SOP guidelines

Executes the service SOP (Standard Operating Procedures) at all times.

Presents soft sale menu items during the time of write-up Informs customers of any open recall that may pertain to their vehicle.

Utilizes AutoPoint and ensures all pertinent categories are above 90% usage

Performs an active delivery with every customer

Updates all open repair orders daily in Reverse Risk.

Work with customers and technicians to identify required maintenance using service history data Advise customers on necessary/suggested services, and notify customers of any current special promotions and up-sell additional services

Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer

Estimate the cost of mechanical, electric, or other repairs

Enter itemized estimate on service order and explain estimate to the customer togain their understanding of all services provided

Determine the progress of repair/service orders and inform customers accordingly

Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule

Review results of customer satisfaction surveys with the service manager

Establish positive relationships with customers

Meet the dealership standards for repair/order production

Job Qualifications:

Experience as a Service Advisor is preferred

Sales experience

High school diploma or equivalent

Professional personal appearance

All applicants must be authorized to work in the USA Applicants must pass pre-employment testing, including background checks, MVR, and drug screen.