Supervisor Food Services - Production

Department: 11903 Wake Forest Baptist Medical Center - Food and Nutrition

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: variable, weekends

Pay Range: $24.10 - $36.15

Education & Experience: High school diploma or GED equivalent and two years of supervisory experience. Associate's degree preferred.

Licensure, Certification, and/or Registration: Serv Safe certification.

• Directs daily operations of multi‑functional food service operations to ensure employees have appropriate equipment, inventory and resources to perform jobs, meet goals and deadlines.
• Assists in the maintenance of cash controls and payroll functions (time sheets, records, schedules, etc.).
• Probes potential problems and apprises the leader of status on resolution of problems or issues, using appropriate resource when necessary.
• Supervises day‑to‑day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards; ensures top concerns are given priority.
• Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate.
• Ensures compliance with all federal, state and local regulations as well as hospital policies and procedures (e.g. quality assurance, safety, operations, personnel).
• Establishes a safe work environment for employees by providing safety‑related training and equipment maintenance and by ensuring compliance with safety and loss prevention programs and with standards.
• Establishes operating standards, implements quality improvements and communicates them.
• Maintains and develops employee relationships and satisfaction for multi‑functional food service areas retail and patients to ensure all regulatory standards are in place.
• Accountable for the execution of service quality by maintaining highest level of delivery.
• Promotes and supports workplace diversity initiatives.

• Excellent oral and written communication skills
• Strong analytical ability
• Willingness to respect and value the differences and perceptions of different groups/individuals
• Excellent customer service to external and internal customers
• Ability to work productively and effectively when faced with stressful work situations and time pressures
• Ability to develop and maintain professional, trusting, positive working relationships with supervisors, staff, managers, customers, and vendors
• Upholds ethical standards and complies with all state and federal laws and company policies and procedures

Work Environment: May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas. Exposure to wet tile floors and dangerous, sharp equipment.

Physical Requirements: 0% 35% 65% to to to 35% 65% 100% N/A. Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing. Lifting, carrying, pushing and/or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum.

• Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on‑call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short‑ and Long‑Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Note:

Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Advocate Health is the third‑largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care…