KIA Master Technician Team Lead - Auto Park KIA in Wendell, North

Technician Team Lead

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing;

vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Auto Park KIA has an outstanding opportunity for a Technician Team Lead to join their team! What will you do?

• Supervise, mentor and assist with the development of technicians in the workshop
• Partner with regional TDA & Diagnostic Specialist to assist with onboarding and career development for technicians
• Serve as a liaison between the Service Manager, Diagnostic Specialist, Service Advisors, Parts personnel, Technicians, Warranty Administration and clients
• Maintain close contact with Shop Foreman to support personnel
• Ensure quality control inspections and road tests are completed as applicable post repairs
• Ensure adhesion to warranty policies and procedures
• Perform all other duties and special projects as assigned
• Assign jobs according to technician/team skillset and workload requirements
• Manage team goals, metrics, KPI's, work volume
• Effectively coach, give performance feedback and provide development opportunities within own area of responsibility or department
• Assist with employee evaluations and goal setting

* This is a productive Team Lead position What are we looking for? Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail
• Excellent time management skills, with a proven ability to meet deadlines
• Strong leadership skills:
  • Keeps people and purpose front and center as they make daily decisions
  • Understands how team's work ties in with the organization's vision and purpose
  • Follows efforts through to completion
• Adjusts quickly to new or changing work environment
• Excellent interpersonal and customer service skills.
• Has some authority for personnel actions

Qualifications:

• Must be Master Certified.
• Experienced in service principles, concepts and service department operations
• Reviewing and improving processes, methods, and tools to increase efficiency and accuracy
• Valid Driver's License with a clean record

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $85k-$100k USD per year. At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better.

To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck.

To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty

Benefits:
Regular Full-Time We offer excellent…