Major Project Coordinator

Large Major Project Coordinator

Eaton's ES AMER NAS division is currently seeking a Large Major Project Coordinator. This is a hybrid role located at our Arden, NC location.

The Project Coordinator serves as the commercial liaison between the product lines, Field Sales, Field project managers and the customer during the execution of Large and Major complex project orders.

In this function you will:

• Develop and maintain relationships with internal and external customers in assigned territory or vertical segment.
• Use Eaton prescribed tools and applications to enter project orders consisting of Built-To-Order, Assembled-To-Order, and Engineered-To-Order equipment.
• Promote proactive project management through timely and accurate communications with internal partners (Operations, Credit, Sales) and external customers relative to scheduling status, expediting, change orders, logistics and financial order management.
• Serve as the customer's advocate by relaying the appropriate level of urgency to peer contacts in the operations and escalating issues as required to management.
• Manage daily phone and email activity, providing directions, solutions and updates, including back-up support as necessary for teammates.
• Demonstrate proficiency in providing proactive support on complex orders which may include those assigned to Field Project Managers.
• Take active role in developing, mentoring, and monitoring On-the-Job-Training for less experienced Project Coordinators.
• Meet expectations per Eaton Care Service Level Agreement.
• Perform all other duties as required by Regional Management.

Required (Basic) Qualifications:

• Bachelor's degree from an accredited institution
• Minimum 4 years customer service experience
• Relocation is not available. Candidate must currently reside within a 50-mile radius of Arden, NC to be considered
• Eaton will not consider applicants for employment immigration sponsorship or support for this position.

Preferred qualifications:

• 6 years of Customer Service or Project Management experience
• Proficient in Microsoft Office applications, with emphasis on Excel
• LEAN, CI success and experience
• Ability to train and onboard new professionals within Avery Creek and Queretaro.

Position Criteria:

• Strong customer focus and interpersonal skills (written and verbal communication).
• Strong computer skills including proficiency in typing.
• Proficient in creative problem solving, conflict resolution and managing priorities.
• Exceptional organizational and project management skills for managing high volume of transactions (orders, emails and phone calls).

The expected annual salary range for this role is $69000 - $101000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.