Workplace Experience & Site Operations Manager

Job Details

Manufacturing / Warehouse

Workplace Experience & Site Operations Manager Wendell, NC Job Description Job #: 122085

Category:
Manufacturing / Warehouse

Job Type: Permanent

Branch:
Raleigh

Salary: $ 44000.00 - $ 77000.00

Phone:

Workplace Experience & Site Operations Manager

Location:

Wendell, NC

Our client is hiring a Workplace Experience & Site Operations Manager to own the day-to-day workplace experience and internal service operations for its facility.

Responsibilities include:

• Own the workplace operating model, including service standards, procedures, responsibilities, escalation paths, and communication routines
• Develop and monitor workplace KPIs for service-provider performance, visitor readiness, onboarding readiness, room availability, issue response, and employee experience
• Analyze workplace data, recurring issues, and employee feedback, recommending priorities and implementing measurable improvements
• Lead workplace projects such as site activation, space changes, visitor-process implementation, amenity launches, and onboarding-process improvements
• Manage the performance of contracted workplace service providers, setting expectations, reviewing results, and coordinating corrective actions
• Serve as the local escalation point for workplace-service issues, providing plant leadership with clear options, recommendations, and status updates
• Coordinate customer, supplier, candidate, and leadership visits, including access, room readiness, catering, agendas, hosts, and on-site logistics
• Oversee conference-room operations, shared-space standards, visitor-management processes, amenities, common areas, office supplies, and front-desk service execution
• Coordinate site-specific onboarding readiness for production employees in partnership with hiring leaders, People & Organization, IT, and security
• Support budgets, forecasts, purchase requests, invoice coordination, service records, dashboards, and periodic workplace-performance reporting
• Create checklists, playbooks, training, and communications that make workplace processes consistent and easy to follow
• Build effective partnerships across plant leadership, security, facilities, IT, project teams, and external providers

Job Requirements

Requirements:

• 3+ years of experience in workplace operations, office management, corporate services, facilities coordination, hospitality operations, property administration, or a related field
• Experience independently coordinating workplace services, vendors, visitors, events, employee onboarding, or site operations
• Experience developing or improving processes, procedures, service standards, tracking tools, dashboards, or performance measures

Preferred:

• Bachelor's degree in a related field
• Experience supporting a manufacturing, engineering, industrial, or customer facing facility

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