Customer Loyalty Representative - On-site

Customer Loyalty Representative – On‑site

Clark's Termite & Pest Control is looking for a full‑time Customer Service Representative to join our growing team in the Ocean Isle Beach, Shallotte, Supply, and Calabash areas.

Job Summary

As a Customer Service Representative, you will be the contact and face of the company for our customers, providing awesome customer service in a timely, upbeat, and friendly manner. You will help customers schedule appointments, assist with general billing questions, and deliver an overall great experience. After each interaction, we want to make the customer feel valued and appreciated.

• A knack for outside‑the‑box thinking and a love of problem‑solving & creativity
• Answering questions, scheduling services, and addressing concerns as the first point of contact
• Assisting technicians with customer accounts and making outbound calls regarding billing and appointments
• Monitoring emails and responding to customers via email in a timely fashion
• Delivering a great customer experience every time
• Deescalating calls or directing them to the proper department for assistance
• Communicating closely with the field team, managers, sales team, and other departments
• Educating customers on service plans, minor pest knowledge, and general information about Strand Termite & Pest Control
• Assisting teammates and managers whenever needed

• Practice honesty, integrity, and passion every day
• Assist customers with a friendly, upbeat, and helpful attitude each time
• Resolve a customer's call or email in a timely and accurate fashion
• Communicate and share information professionally and kindly among teammates while following the manager's instructions
• Take the initiative to research, investigate, and come up with solutions to solve our customers' problems
• Utilize and become familiar with technology new and old, including Microsoft Teams, Outlook, Front, Pest Pac, and other programs crucial to our Customer Care Center

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• The ability to multi‑task and thrive in a fast‑paced environment
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer‑focused
• Strong verbal and written communication skills

• High school diploma or GED
• Two or more years of administrative/office experience (call center experience preferred)

• Medical, dental, and vision insurance plan options to fit your individual needs
• Health Savings Plans (HSA) available with qualified plans for medical expenses
• Competitive compensation
• 100% company‑paid life insurance policy
• Paid time off including eight paid holidays
• A peer‑to‑peer employee recognition program

Strand Termite & Pest Control is an Equal Opportunity Employer.