Non-Warranty Claims Specialist

Job Title

Non-Warranty Claims Specialist

We have an opportunity available for a Non-Warranty Claims Specialist in Quincy, Illinois. This position involves detailed interactions with internal and external customers including validating claim requests, collaborating with shipping carriers, factories, and quality teams; and booking and communicating credit or return information. It involves communicating clearly with all internal departments and customers/distributors outside the company daily while providing a world-class customer experience.

• Validate claim requests and collaborate with internal teams and external customers/distributors
• Coordinate with shipping carriers, factories, and quality teams to resolve claims
• Book and communicate credit or return information efficiently
• Maintain clear and professional communication via email and phone with internal and external contacts
• Provide outstanding customer service and support
• Handle multiple tasks in a professional and efficient manner
• Use SAP, Oracle, Salesforce, and MS Office tools to manage customer and claim data
• Analyze customer needs and resolve issues by applying problem-solving skills
• Maintain detailed and accurate records of claim interactions and resolutions

• Bachelor's Degree in Business, Marketing, or Technical related field preferred
• Product and/or customer service experience is required

• Excellent communication skills, both written and verbal
• Ability to handle multiple tasks professionally and efficiently
• Strong analytical and problem-solving skills
• Experience with SAP, Oracle, Salesforce (especially customer-related modules) is advantageous
• Proficiency in Microsoft Word, Excel, and Power Point

• Some accounting/financial experience is preferred
• Mechanical aptitude and product knowledge a plus

• This position is based at our Quincy, Illinois, Campbellsville, NC or Mocksville, NC site.

At Ingersoll Rand, we foster a culture of personal ownership, encouraging employees to take responsibility for our company, community, and environment. Our comprehensive benefits package supports your health, well-being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. Join us and be part of a company dedicated to making life better for our employees, customers, and communities.

Ingersoll Rand Inc. (NYSE: IR), driven by an entrepreneurial spirit and ownership mindset, specializes in mission-critical flow creation and industrial solutions across more than 40 respected brands. Our innovative products excel in complex, harsh environments, helping our customers develop lifelong relationships through expertise, productivity, and efficiency. For more information, visit